Glow Collection

Glow Collection Affiliate Agreement 

Welcome to Glow Collection!

We all have one thing in common: a vision of a brighter world. Our online community is powered by people sharing their passion for home fragrance through the world’s brightest and best candles, made with the finest and cleanest ingredients.

We see all different types of people succeed with Glow Collection. 

• Some just love home fragrance and design, 

• Some are stay-at-home parents looking to make full-time income, 

• Some are creatives looking for extra cash, and people who want to take control of their careers. 

Whatever your reason, Glow Collection is a community dedicated to informing and educating people how home fragrance can inspire their creativity, open the door to new opportunities and help to make the world a brighter place.

About the Glow Collection Affiliate Program

E-commerce and social media have emerged as a billion-dollar-a-day social sharing economy for companies to market and sell their products. Glow Collection is taking advantage of this new world by creating a simple Affiliate business model that allows you to control your own business without any pressure to maintain the multi-tiered rank and management of consultants associated with traditional direct selling or multi-level companies.

As an independent Affiliate, you will get paid on your online social media marketing and promotional efforts. It’s your own business. 

You can operate your business activities from anywhere, anytime, on your phone, iPad or tablet, at a coffee shop, yoga studio or the couch in front of your computer. 

Once you enrol in the Affiliate Program, Affiliates earn fees through sharing their unique URL (“Unique Affiliate Link”) with commissions paid on sales based on our simple fee structure. There are no quotas or hidden catches!

• With our simple business mode there is:

• No starter kit or any inventory to purchase. 

• No monthly website maintenance cost

• Absolutely no annual fee!

Yep that’s right, we want to make it as attractive and as easy as possible for you to make money.

Affiliate Rules of Engagement

This Affiliate Agreement provides the basis of your independent contractor relationship with Glow Collection. In accordance, you must comply with the terms and conditions of this Affiliate Agreement and contents thereof. 

Accordingly, you are required to abide by the following:

• You are not acting on behalf of another company, other than one that you own.

• You are not an agent or employee of Glow Collection and cannot bind the Company to any obligation and will not be treated as an employee for any benefits or income tax or withholding purposes.

• You are responsible for tracking and reporting your Glow Collection earnings for income tax purposes.

• You are responsible for obtaining any governmental business licence or permitting requirements that may be required. Local ordinances and regulations vary among each municipality, state, and provincial governmental agency. It is incumbent upon you to determine whether any licensing or permitting requirements, fees, local ordinances or regulations apply to you.

• You agree to adhere to the requirements in this Agreement, the Website Terms & Conditions, and the Privacy Policy, which may be updated from time to time.

• You agree that you will at all times positively promote and not disparage Glow Collection, its products, programs, representatives, or personnel.

• You agree that should you represent another company or participate in other business activities outside Glow Collection, any information, printed materials or other items obtained through your association with Glow Collection will be kept separate and not used to solicit, promote, market any non-Glow Collection activity. Any use of Glow Collection information for non-Glow Collection promotional or other activities violates the Affiliate Agreement and may result in immediate termination of the Affiliate Agreement.

• You agree to protect confidential Glow Collection information from unlawful or inappropriate disclosure, or disclosure that would be in violation of your obligations under the Affiliate Agreement.

Getting Started - Affiliate Account

Once you join Glow Collection creates an Affiliate Account for each new Affiliate. First you will receive a confirmation email. From there you will need to click on the link to accept and to take you to your Unique Affiliate Platform. Here you will find your Unique Affiliate URL which you can then post as often as you like. Go to your Unique Affiliate Link and log in using your email and password. 

Unenrolling

If you choose to no longer be a Glow Collection Affiliate, simply contact our Customer Experience Team, and request that we cancel your participation in the Affiliate Program.  

Once removed from the program, your unique Affiliate URL and Account will be closed, and you will be paid any outstanding amounts from your commission at the next billing cycle, which is typically monthly. NOTE: Glow Collection will retain Customer and contact information for itself when you are no longer enrolled, subject to applicable laws.

Closing an Affiliate Account

At Glow Collection’s sole and absolute discretion, we may close an Affiliate Account for several reasons including, but limited to:

• Any violation of the Affiliate Agreement, this Affiliate Guide, the Website Terms & Conditions, or the Privacy Policy, and/or any other Company policies, or procedures, which we will make available to you from time to time.

•     Accruing an outstanding balance that has not been paid within 60 days.

•     Purchasing Glow Collection products or paying Affiliate fees using a credit/debit card of another individual without their permission.

If Glow Collection closes your account, the measures set forth in the “Unenrolment” section above apply.

Unique Affiliate URL Link

As part of your Affiliate Account, Glow Collection will create a personal Unique Affiliate Link for you, which you will be able to access from the platform. Upon joining you will be sent an email asking for you to verify your email. Once you click on this link you will have a new browser open up and you will be inside your platform. Please watch this video for instructions.

Simply give out your Unique Affiliate URL to all your friends, work colleagues, potential clients as often as you can or maybe even include it as a link in your own newsletter to your clients. Every time they click on your messages or social posts, a cookie is embedded on their device and when they land on the www.glowcollection.com.au site and they buy - their purchase is immediately registered as yours and you get paid commission. In the absence of a cookie or if the cookie has expired, Glow Collection those orders will be credited to the House Account. Affiliates will not earn fees for such orders.

Compensation – Earning Fees

There are no minimum sales requirements for you as an Affiliate.  However, the more you promote, the more opportunities you have to earn. You can easily track your performance on your dashboard.

The fee to be paid to you will be based on your Net Sales (as defined below) and calculated in accordance with the table below:

Australia (AUD)

Calculating your monthly personal compensatable sales activity

• Your monthly commission payment for Net Sales payable will be made net of returns. All customers and Affiliates may return a product for a full refund within 30 days of the date of purchase. Refunds will be deducted from your Net Sales in the month the refund is processed. Commission payments will be paid within the first  14 working days of the next calendar month.

Payment of Fees

• Glow Collection has created a payment system designed to provide you with fast, convenient, and reliable access to your earned fees. You will get paid monthly via an automated payment transfer method – to your nominated bank account.

• If Glow Collection does not already have your bank account information, you will need to provide that to us when you join and accept the terms and conditions. You can update this in your details section on the platform. 

Disclosure Statement and Disclaimer on Earnings

There are no guarantees regarding income or earning potential. Actual individual earning results may vary, and these estimates should not be relied upon for budgeting purposes or an indication of your actual earnings as an Affiliate.

Self-Guided Training Materials

To assist you with your business activities, Glow Collection offers a variety of tutorials, videos, and guidelines to help you grow your business using social media and online selling techniques. Training materials can be found in the platform and on the Glow Collection Affiliate Facebook Page.

Promotional & Marketing Materials

Glow Collection’s primary method of selling our products includes online social media promotion via the Unique Affiliate Link and through our Company website.  As an Affiliate, we will make available to you a variety of materials and ideas to help you promote and market Glow Collection products.

E-commerce Platform

Marketing images are continuously updated on our e-commerce website. These images are available for your use in promoting Glow Collection products to your network on various social media and other platforms. Additional details are contained throughout this Guide.

Displaying and Promoting Products

As an Affiliate, you may also promote and display Glow Collection products via in person-to-person activities, and attending events such as fairs, bazaars and consumer trade shows, but this is not required. Note, that Glow Collection will only pay fees on customer purchases made through your Unique Affiliate URL Link or through our Company website where a customer already has been associated with you.

Company Trade Names and Logos

The Company’s trade name “Glow Collection”, and various Glow Collection logos are the exclusive property of Glow Collection. Glow Collection trademarks are registration pending with the IP Australia and/or other international governmental registration agencies and offices. All unauthorised use is a violation of the Affiliate Agreement a and may result in immediate termination of your Affiliate Agreement. Unauthorised use may also violate federal and international laws. Glow Collection reserves all of its rights under applicable law.

Copyrights

All works that Affiliate creates or prepares using the “Glow Collection” name or Company logos are deemed to be copyrighted material and a work made for hire. Glow Collection retains ownership of all such copyrights. You may use Company trade names and trademarks only in accordance with the rules set forth below and elsewhere in this Affiliate Guide and the Affiliate Agreement. Glow Collection may revoke or alter any permission to any Affiliate as the Company deems appropriate.

Licensing Permission

Company approved materials, images, and messaging for advertising furnished by the Company using Glow Collection trade names, trademarks and logos are available for Affiliate’s use and may be used only as intended for the promotion and marketing of Glow Collection products. You may use these materials to promote your business activities in print, on social media, and in online business directories in accordance with the policies under this Affiliate Guide.

Materials Include:

·         Product images and product descriptions on the Glow Collection company website.

-   Materials can be purchased through an authorised licensee of the Company or through other resources, which the Company will provide to you, using only approved trademarks and logos. All materials must be used with approved language indicating that you are an independent Glow Collection Affiliate.

Limitations on Use of Company Name

Except as provided in this Affiliate Guide, you may NOT use Glow Collection trade names, trademarks, logos, copyrighted designs, images or symbols without the Company’s express written permission.

You are not permitted to take any action that will injure or tend to dilute any Glow Collection mark, and you will not engage in any unfair or unethical trade practice, including the use of confidential information for any competitive purpose, either with or without using any Company trade name or trademark.

Affiliates may not use Glow Collection’s trademarks or trade names, or any variation, on personal banking accounts, or credit card accounts.  Marks may not be used on any online or print advertising material promoting your independent business, except where such materials are used solely for promoting Glow Collection and its products.

Social Media Communications Policy

Promoting your Glow Collection business in print or online through business directories and all forms of social media is not just a reflection of you, but also reflects Glow Collection and every fellow Glow Collection Affiliate.

Glow Collection has developed this Social Media Communications Policy to provide rules and guidelines that respect and protect the Company and assist you in using online tools to promote your Glow Collection business activities.

It is every Affiliate’s responsibility to investigate and understand the business practices of those they advertise and promote their business with. 

General Requirements

Affiliates are required to adhere to the following rules: 

•   Affiliates are not permitted to refer to themselves in such a way that would lead anyone to believe that they have control over a geographic area.

•   An Affiliate must comply with the following conditions when using the “Glow Collection” name or any of our logos on all social media and personal websites:

o   An Affiliate must clearly identify herself or himself as a “Glow Collection Affiliate” in all references to her or his affiliation with Glow Collection. Affiliates are not permitted to refer to themselves as an employee of Glow Collection.

o   An Affiliate may use Glow Collection approved product images and images posted by Glow Collection on its social communications sites, which may be shared with Affiliates.  

• Affiliates may not engage with advertisers that use business practices and functionality that interrupts a visitor’s online browsing or shopping experience on any Glow Collection website.

• Affiliates may prepare user-generated content for promotional and marketing purposes, so long as such content follows the foregoing requirements, as well as other rules set forth in this Affiliate Policy and the Affiliate Agreement.

Social Media Manners

Below are common-sense tips for good manners and online etiquette:

•       Do not write or post anything that might reflect negatively on Glow Collection;

•       Be honest and use your best judgement in all situations;

•       Always be professional, especially when accepting criticism;

•       Always be aware of, and protect, confidential Glow Collection information and personal information belonging to other Affiliates and customers.

Note:  Glow Collection does not endorse any Affiliate’s social media sites or its contents. You are responsible for your social media site and its content, including complying with applicable laws.

Prohibitions Regarding Social Media Websites

You are prohibited from using social media or other Internet connections in any manner that violates any Glow Collection policy, which we have made available to you, or the Affiliate Agreement, including but not limited to Company policy prohibiting the disclosure of confidential information whether online or otherwise.

You are personally responsible for the material you post on social media, whether it is a blog or website. If you maintain a social media site, you may be held responsible for content posted on that site by third parties. You are encouraged to monitor and/or restrict such third-party content on all websites and social media sites you maintain. 

When posting or adding comments on any Glow Collection company social media site or website, you must avoid soliciting business for yourself. To keep Glow Collection sites engaging for all Affiliates and visitors, please adhere to the following:

•   Do not post your Unique Affiliate Link or post links to any other website or social media site.

•   Avoid posting any personal or business contact information, including address, phone number, e-mail or city you live in. We will remove posts containing such information.

•   Do not encourage others to contact you.

•   Help keep comments, links, photos and videos focused on being a Glow Collection Fan.  Do not publish negative posts about other brands. We will remove any such post, link, photo, or video.

•   By submitting posts, links, photos, videos and captions, you grant Glow Collection permission to publish them anywhere at any time, with all editing rights as Glow Collection deems appropriate. Your submission of these materials means you have obtained all necessary consents, including moral rights consents.

Commenting on Social Media Sites

•   You may provide “status updates” or otherwise comment on social media sites concerning your promotional activity, but in so doing you must not misrepresent your relationship with Glow Collection.  We remind you that you are engaged as an independent contractor pursuant to the Affiliate Agreement and must not refer to yourself as an employee of Glow Collection.

•   State only truthful comments about your experiences working as an Affiliate with Glow Collection or using Glow Collection products, and never state false, misleading or deceptive information about Glow Collection or our products.

•   Refrain from including content or material that may be construed as offensive, distasteful, controversial or otherwise reflect poorly on Glow Collection or your promotional activity. 

•   Do not make actual or implied earnings claims. Do not post anything that refers to how much money you earn or represent to others how much she/he may earn if that person were to also become a Glow Collection Affiliate. 

•   If you choose to make product claims, use only the exact claims language found in approved Company literature or official websites.

Advertising for Affiliates

Advertising is a business investment with tremendous potential but no guarantees.

The best advertising to grow your business continues to be through social networking and “word of mouth”.  Additionally, your commitment to provide outstanding professional service and follow-up is invaluable to growing your business! Affiliates will need to determine for themselves whether the costs of advertising will provide a good return on their investment.

Word-of-mouth marketing is done person-to-person, on blogs, through brand advocates (online customers) and through social communications like Facebook, Instagram, Tik Tok, Twitter and LinkedIn. Because of that, there is an increasing value in networking and advertising your business online and through social media forums, such as Facebook, Twitter, Instagram and Pinterest.  Rules and Guidelines for managing your social media provided below and in the Social Media Communications Policy Guide.

Promoting your Unique Affiliate Link through Search Engines

Search engines such as Google, Bing or Yahoo, are regularly used by consumers to search for websites.  There are two types of results that typically appear in search engine queries – organic and paid listings.

Organic listings are based on the search engine’s proprietary algorithm that will display results based on relevancy.  To provide all Glow Collection Affiliates with equal opportunities to grow their online business, Unique Affiliate Links will not appear in the results for organic searches and are not searchable. 

Paid listings are search results that are identified as “Ad” or “Sponsored Links” or “Sponsored Sites” and are displayed based on a combination of price paid for display and relevancy.  Glow Collection actively bids on paid search terms to enhance overall search effectiveness and drive potential customers to Glow Collection websites. 

-       In order to maintain fairness and equity, Affiliates are not permitted to bid on or use “Glow Collection”, “Glow Collection Gifts” or other trademarks of Glow Collection (including, for example, “GloLite by Glow Collection”, “Clearly Creative”, “World’s Brightest Candle”, “the Glow Collection Seduction Range”, “the Glow Collection Cocktail range” etc.) or the Glow Collection logo in any form of paid search listings. This includes search terms and advertising text.

Use of the word “Official”

Affiliates are prohibited from using the word “Official” when engaging in social media activities online or in any other media.

In its place, Glow Collection approves of the use of the word “authorised”:

Examples of acceptable terms

Authorised Glow Collection Store

Authorised Glow Collection Online Store

Authorised Online Shop Site

Authorised Glow Collection Shop Site

Authorised Shop Site

Examples of unacceptable terms

Official Glow Collection Store

Official Glow Collection Online store

Official Online Shop Site

Official Glow Collection shop site

Official Shop Site

Linking Policy

Linking to your Unique Affiliate Link from another website, such as Facebook, Instagram, Twitter, Etsy, your personal website or local message boards, for example, can be a great way to share information about your Glow Collection business.  If you choose to link to your Unique Affiliate URL Link, you must follow the policies below:

1. You may not link your Unique Affiliate URL Link, or glowcollection.com.au website, with any third-party website that:

1. Implies, either directly or indirectly, that Glow Collection is endorsing any content on the third-party website or otherwise misrepresents its relationship with Glow Collection;

2. Contains content or material that could be construed as illegal, offensive, controversial or distasteful (all linked websites must only contain content that is appropriate for all age groups);

3. Contains defamatory or derogatory information concerning Glow Collection, its products or information, which may cause reputational injury to Glow Collection;

4. Presents false, misleading or deceptive information about Glow Collection, its products or the opportunity.

2. In the event that you cease to be an Affiliate, you must remove, or cause to be removed, the link(s) from all webpages where your Unique Affiliate Link was inserted.

3. If you link your Unique Affiliate URL Link, you may use one of the following approved link texts:

1. “Shop Glow Collection Your Way with me, your Authorised Glow Collection Affiliate:”

2. “Shop Glow Collection Your Way, your Authorised Glow Collection Affiliate.”

3. “Love candles?  So do I!  Shop Glow Collection

4. “Candle Obsessed? Me too! Shop today!”

4. Should you wish to create your own status updates and comments that have links to your Unique Affiliate Link you may do so by adhering to the Social Media Communications Policy

Third Party Marketplace Marketing Policy

As part of generating more leads and new customers for your business, Glow Collection utilises third party marketplaces for marketing programs.  You may see Glow Collection offers and promotions on sites like Commission Factory.  From time to time, there will be exclusive coupon codes and/or offers to help drive more customers to Glow Collection websites.  Affiliates are not eligible to purchase Glow Collection products using any of these promotional codes.  Affiliates may not advertise on any Third-Party Marketplace websites that already have Glow Collection listed as an advertiser. 

Use of Approved Copies and Images:

Glow Collection Affiliates may use promotional materials and images from approved Glow Collection websites. In all instances where approved imagery and copies are used, the words, “Authorised Glow Collection Affiliate”, must be prominently displayed. As a Glow Collection Affiliate, you are responsible for the verbal or written representations you make to customers and potential new Affiliates concerning Glow Collection and its products. You may not compare Glow Collection products or the Company to any other company or their products.  To ensure you are providing your customers with correct information, we suggest you review your presentations to determine the accuracy of your information.

 Note: Glow Collection selectively monitors all avenues of advertising to ensure appropriate messaging and has the right to request removal of any presentation or visuals that are deemed inappropriate to our core values and brand.

Unauthorised Internet Listings

You may not list Glow Collection products for sale on any online retail, auction sites, including but not limited to eBay, Amazon, Craigslist, Groupon, and Living Social.  Such use is a violation of your Affiliate Agreement and may result in immediate termination of your Affiliate Agreement with Glow Collection.

You may promote your Unique Affiliate URL Link on blogs, vlogs, social networking sites, personal websites and other public internet communications means. Websites based on user participation and user-generated content, including but not limited to Facebook, Twitter, Instagram, Pinterest, WhatsApp, Snapchat, LinkedIn, TikTok, and YouTube, are allowed.

Please note that, by allowing Affiliates to participate in Internet-based, social communications and advertising, Glow Collection is not endorsing any of these forums.

•     An Affiliate may not use any Glow Collection trademark name or logo in a website URL address, social media page or site name or personal website. This includes Glow Collection or any other trademark name belonging to Glow Collection.

•     You may link to the Glow Collection company website from any social media site, but to build your followers, you will want to link from your social media sites to your Unique Affiliate Link (Never post a link to your Unique Affiliate URL  Link on the Corporate Glow Collection Facebook Page or any other Company owned social media site.)

•     An Affiliate may advertise charitable events on free online communities, including Facebook, Instagram or blogs. However, the Affiliate must include “Glow Collection Affiliate” in the ad.

•     If you use product claims, use only the exact claims found in approved Company literature or our official website(s).

Damage Claims

If a customer informs you as an Affiliate that a Glow Collection product damaged their personal property or caused them personal injury, instruct the customer to contact the Company on the chat bot that appears on the company website.  A Company representative will follow up with the customer/claimant. Please do not make any promises regarding how Glow Collection will handle the claim.

Privacy and Confidential Information Policy

As a Glow Collection Affiliate, you will receive Personal Information, including Sensitive Information, from and about customers.  Keeping their Personal Information, including Sensitive Information, secure not only helps to ensure your compliance with the law, but it also helps you to maintain current and potential customers’ trust, which is an important factor in your success. Please see the Glow Collection Privacy Policy available on the Glow Collection website.

Year End Tax Reporting

All Affiliates are independent contractors, not employees of Glow Collection. Therefore, it is your responsibility to track and report your Glow Collection earnings for any governmental tax filing requirements you may have.

Customer Support Contact Information

Our Customer Experience Team is available via the Affiliate platform. Please allow 48 business hours for a response. 

Term and Termination

DTC Brands Pty Ltd (ABN 55 66 346 2940) trading as Glow Collection, reserves the right to replace, alter, modify or change any compensation schedule, fees, benefits, terminate this Agreement  or other provisions set forth in the Glow Collection Affiliate Agreement. At least ten (10) days prior written notice will be given to Affiliates regarding such changes. 

Mailing/Shipping Address:

DTC Brands Pty Ltd Trading as Glow Collection Suite 2, Level 7, 189 – 197, Kent Street Sydney NSW 2000

All Rights Reserved

Revised February 2023

© 2023 DTC Brands Pty Ltd trading as Glow Collection. All rights reserved.  

PRIVACY POLICY – AUSTRALIA

Last update: December 1, 2022

Thank you for your interest in DTC Brands Pty. Ltd. Trading as Glow Collection with a corporate office located at Suite 2, Level 7 189 -197 Kent Street Sydney NSW 2000 (together with such entities, affiliates, and subsidiaries, hereinafter “DTC Brands”, “we”, “us, “our”).

This Privacy Policy describes how we process and use personally identifiable information (hereinafter, “personal information”) that we collect and retain, including the types and categories of personal information that we collect, the purposes for which we use it, the types of third parties with whom we share it, and your rights and responsibilities you may have with respect to such personal information.

This Privacy Policy applies to the personal information provided to us through any type of engagement or interaction between you and us, such as when you access or use www.glowcollection.com.au (the “Site” or “website”).

Please read this Privacy Policy carefully.  By providing us with your personal information, or by using our Site, you agree to the terms and conditions set forth in this Privacy Policy.  For any questions or concerns related to this Privacy Policy, please contact us in accordance with the instructions below.

Your Responsibilities

You are permitted, and hereby agree, to only provide personal information to DTC Brands if such personal information is accurate, reliable, and relevant to our relationship and only to the extent such disclosure will not violate any applicable data protection law, statute, or regulation or infringe upon any other individual’s privacy rights or privileges.

If you provide DTC Brands with any personal information about a third-party (including another individual), you expressly represent that you have the full right and authority to submit that personal information to DTC Brands and that you do so in compliance with the requirements set forth in this Privacy Policy.

To the maximum extent permitted by applicable laws, you also agree to fully reimburse DTC Brands for any damages, losses, or expenses that arise based on your violation of your warranties and responsibilities set forth in this Privacy Policy.

Collection of Personal Information

DTC Brands collects personal information where necessary for one or more of our functions or activities. We collect personal information in various places on our Site and in other circumstances, in particular when:

You create an account on our website;

You make a purchase on our website;

You want to receive our newsletters and promotional offers;

You contact us to become a DTC Brands affiliate;

As part of your browsing on our website;

You contact us via our website for any reason relating to our products and services;

You contact our customer service centres;

You visit one of our premises;

You provide us personal or business contact information via a business card or through similar communications;

You complete a survey or otherwise provide us feedback;

You communicate with us via social networking websites, third party applications, or similar technologies;

You visit one of our trade counters at an exhibition;

You apply for employment with us.

Sometimes you may provide your personal information to us directly (e.g. when you contact us via our website, when you make a purchase, etc.), sometimes we collect it (e.g. using cookies to understand how you use our website) or sometimes we receive your data from other third parties we work with (e.g. via our Affiliates’ websites when you are buying from an Affiliate).

Types and Categories of Personal Information We Collect

We may collect personal information under a broad range of circumstances. Generally, we collect the following types of information directly from, or about, you:

Identity data, such as your name, title, company/organization name, e-mail address, telephone and fax numbers, physical address (including street, city, state, postal code, and/or country).

Registration data, such as information provided by you when you register for an account to use our Site, including usernames and passwords.

Business contact data, such as information related to other employees, owners, directors, officers, or contractors of a third-party organization (e.g., business, company, partnership, sole proprietorship, nonprofit, or government agency) with whom we may conduct, or possibly conduct, business activities.

Job applicant data, such as when you apply to work at DTC Brands or as a DTC Brands Affiliate, such as Identity data (defined above); information in a curriculum vitae (“CV”), resume, cover letter, or similar documentation; details regarding the type of employment sought, willingness to relocate, job compensation and benefit preferences; information related to your background, criminal record, credit history and similar data; and information provided about or by your references or other third parties related to your employment history, skills, or qualifications.

Marketing and communications data, including your marketing preferences and your subscriptions to our publications.

Transaction data, including orders for our products and services and details of payments to and from you.

Your feedback, including feedback from you about our Site as well as our products and services generally, which may include data gathered from any of our surveys in which you participate.

Usage data, we automatically collect from individuals who visit or access use our Site, such as a user’s Internet Protocol (“IP”) address, browser and computer type, access time, the webpage from which you came, and the specific webpage(s) that you access during your visit. For more information pertaining to our use of cookies, see below.

We do not collect, and ask that you please do not provide us, in particular via the open fields in our website, with any sensitive information (such as data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation).

While you do not have to provide us with your personal information, if you do not then you may not be able to use our Site, receive our services, make enquiries or communicate with us. For example, when we collect data through forms including electronic forms, we will indicate the mandatory fields via asterisks. Failure to provide the data marked with an asterisk could prevent you from accessing a product or a service, and you agree that DTC Brands will not be liable or otherwise responsible for any actions resulting therefrom.

How We Use the Personal Information We Collect

DTC Brands may use personal information for several business and administrative purposes, or to further our legal or other business interests. Generally, we use personal information for the following reasons:

Personal information collected through your account, during a purchase and/or via DTC Brands’s website will primarily be used to process your order/purchase, to provide you with the delivery services and to process warranty service.

Personal information collected by DTC Brands will also be used for the purpose of allowing DTC Brands to contact you at your request if you would like to become a DTC Brands affiliate, to send you adequate information regarding affiliate activities, and to allow you to become an affiliate and assist you in your mission.

DTC Brands may also use your personal information, with your prior consent, to keep you informed of developments and offers relating to DTC Brands or our products and services, and to invite you to DTC Brands events/parties.

We also collect your personal information when you contact us/ask questions relating to our products and services.

We use information submitted as part of a job applications or enquiries to DTC Brands to identify and evaluate job applicants; verify your information and completing employment, background and reference checks; communicate with you about the recruitment process and your application; to comply with our legal, judicial, regulatory, administrative, or other corporate requirements; and to accommodate individuals who may have specialized needs during the employment process.

We may use the personal information we collect in order to detect, prevent and respond to fraud, intellectual property infringement, violations of our terms and conditions, violations of law, or other misuse of our Site, products, or facilities.

We may use your personal information to administer and protect our business and our Site, including troubleshooting, system maintenance, support, reporting and hosting of data. We may use your personal information to promote, defend or protect our legal, regulatory, and business interests.

Disclosure of Personal Information

Your personal information may be accessed:

Within DTC Brands (including by its employees and executives).This will only be done on a need-to-know basis and where necessary to provide you with the products and services you have asked for, or in the context of a contract between you and DTC Brands, or with your consent (in particular for marketing purposes), or when necessary to achieve the purposes listed above.

By trusted third party service providers acting as contractors or subcontractors (i.e. including DTC Brands affiliates), which will carry out certain services necessary for the purposes indicated above on our behalf (some of these service providers obtain access to the data provided by you, e.g. e-mail addresses and credit card information, and they may use cookies on behalf of DTC Brands).

We only provide our trusted service providers with the information they need to perform such services, and we require that they do not use your personal information for any other purpose. These service providers will only act upon DTC Brands’s instructions and will be contractually bound to: (i) ensure a level of security and confidentiality for your personal information that is the same as a level of protection that DTC Brands provides; and (ii) comply with applicable personal information protection laws and regulations.

For instance, we may use service providers for the organization of customer care, implementation of promotions, further development of our internet offer, communication and contact with our customers, organization of events/parties, etc. We also use providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

We may disclose personal information if required or authorized to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property or, in urgent circumstances, to protect the personal safety of any individual. We may share your personal information with any third party when we believe such disclosure is necessary to defend or protect our legal, regulatory, and business interests.

In addition, DTC Brands may share your personal information with third parties:

To protect the rights, property or safety of DTC Brands, our users, our employees or others; or

In the event of a merger or sale of the company’s assets (in such case your personal information will be disclosed to the prospective buyer); or

To comply with a legal obligation or to respond to legal proceedings of any nature, Court orders, any legal action or implementing enforcement measures that are required by the competent authorities; or

For other purposes required by applicable legislation or with your prior consent.

In the event that you facilitate a transaction with DTC Brands, or request information from, or otherwise engage with us, and such activities require DTC Brands to share your personal information with a service provider or other third party, you hereby direct and authorize DTC Brands to disclose your personal information to the service provider or third party in accordance with this Privacy Policy.

If a service provider or other third party processes your personal information in a manner inconsistent with any other applicable privacy law which has been agreed as between DTC Brands and that third party, DTC Brands will be liable unless it proves that it is not responsible for the event giving rise to the damage.

If you have any concerns about the use of your information or wish to be removed from our email list, please contact us at the address given at the end of this Privacy Policy.

Payment Card Information

In order to purchase certain goods and services from DTC Brands you will be required to furnish our third-party vendor (“Payment Vendor”) with a debit card number, credit card number, and/or similar information (collectively, the “Payment Information”). Such Payment Information is collected by our Payment Vendor pursuant to their own terms and conditions. You should make sure to read and understand these terms and conditions before you provide Payment Vendors with your information. You hereby acknowledge and agree that DTC Brands is not responsible for, nor has any control over, the data processing of any Payment Vendor.  You further acknowledge and agree that DTC Brands is not provided with your full Payment Information and we are only provided an encrypted token by such Payment Vendor in connection therewith.

Children

DTC Brands does not intentionally collect personal information or sensitive information concerning children and adolescents under the age of majority or as otherwise defined in each applicable jurisdiction. If we become aware that we have inadvertently collected the personal information of a child, or if a parent or guardian of a child contacts us at the email address or phone number listed at the end of this Privacy Policy to so notify us, we will then destroy or de-identify the personal information or sensitive information of the in question child from our records.

Links to Other Websites

DTC Brands may from time to time provide links to other affiliate websites. Please check the privacy policy of each of these other websites as they may differ from the DTC Brands’s Privacy Policy.

Security

We implement and maintain processes and security measures to protect personal information we hold from misuse, interference or loss, and from unauthorized access, modification or disclosure.

All personal information that you have specified during the shopping process will be transmitted to us encrypted from your computer. We use the proven encryption system, SSL (Secure Socket Layer). This widespread system for protection of online purchases guarantees the highest possible security not only of your order data, but also, for example, the account or credit card number used.

DTC Brands uses reasonable technical and organizational measures to help protect and safeguard the order and business and personal information from loss, misuse, and unauthorized access, disclosure, alteration, unauthorized transmission, and destruction.

Procedures for the regular review and evaluation of the effectiveness of technical and organizational measures have been established. However, no information system can be fully secure, so we cannot guarantee the absolute security of your personal information. Moreover, we are not responsible for the security of information you transmit to the Site over networks that we do not control, including the Internet and wireless networks.  You provide us with any information and data at your own risk.

To the maximum extent permitted by applicable laws, DTC Brands shall not be liable or otherwise responsible for any data incidents that may compromise the confidentiality, integrity, or security of your personal information.  Where we have given you (or where you have chosen) a user ID and password to access the Site, you are responsible for maintaining the security and confidentiality of those log-on credentials and not revealing them to others. You must contact us immediately if you have reason to believe that your user ID or password to our Site have been compromised

Not all personal information collected on this website will be saved. Personal information that is stored is encrypted, and all systems connected to the Internet are equipped with firewalls that are regularly monitored to ensure a high level of security.

Your Privacy Rights

We may transfer your personal information to overseas locations at third-party data centres for purposes described in this Privacy Policy. If we do so, we will take reasonable steps to ensure that the recipient deals with your information in accordance with Australian privacy laws or an equivalent binding regime.

If you have concerns about the use of your information or want to be deleted from our email list, please contact us.

Retention of Personal Information

We will keep your personal information only as long as necessary for the purposes of the processing for which it was collected (typically the length of the contract). We may, however, keep your information for a longer period of time in accordance with specific legal or regulatory provisions and/or to comply with applicable statute of limitations periods. We will take reasonable steps to destroy or de-identify your information once it is no longer required for these purposes.

Cookies

A “cookie” is a file that is stored on your hard drive containing information about you. DTC Brands may set cookies on your hard drive to assist you in navigating the DTC Brands website. Data collected by cookies or similar technologies as part of your browsing on DTC Brands’s website is processed to tailor our services for you, to allow proper functioning of our website, to ensure the website is secure and safe, and to run statistics.

Most Internet browsers delete cookies from your computer's hard drive, prevent cookies from being stored, or give a warning before storing a cookie, so please read your browser's instructions or use the help function for further instructions, including on limiting or refusing cookies. While you are free to limit or refuse cookies, if you do so you may not be able to use the full functionality of our website or other services.

Google Analytics

Google Analytics is used on our websites. This is a web analytics service provided by Google Inc. (“Google”). Google uses cookies on this website for this web analytics service. The information generated by the cookie about the use of our online offer by the users (are usually transmitted to a Google server in the USA and stored there. The information collected includes information about the websites and the pages you visit, your online shopping and shopping habits and the transactions you have made.  Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offering and to provide us with further services related to the use of this online offer and the internet usage. In this case, pseudonymous usage profiles of the users can be created from the processed data.

You can prevent the collection and storage of cookies by setting your browser software accordingly. For Google Analytics, you can prevent the collection and storage of data generated by the cookie and its use of the online offer as well as the processing of this data by Google by downloading and installing the browser opt-out plug-in available at the following link:  https://tools.google.com/dlpage/gaoptout.  An opt-out cookie will be stored on your device. If you delete your cookies, you must click the link again.

The anonymized IP address provided by Google Analytics within the scope of Google Analytics will not be merged with other data provided by Google.

Facebook

Our website includes plug-ins from Meta Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (Facebook). They are indicated by the Facebook logo or the note "Like".

The Facebook plug-ins lead to information about your visit being forwarded to Facebook and, if necessary, saved there if you have a Facebook account and are logged into your account while visiting our website. In the logged-in state, it is possible to assign the data to the Facebook profile.

Otherwise, the Facebook plug-in will forward to Facebook the information that you have visited the website provided with a Facebook plug-in. Through interaction with a Facebook plug-in, e.g., by clicking on the "Like" button, this information and any other information that you have entered in this context will also be saved there.

For the purpose, manner and extent of information stored by Facebook and their use, you can refer to the privacy policy of Facebook at:  https://www.facebook.com/privacy/explanation. There, you can also read about preventing the storage and use of your personal information through Facebook or restrict.

Facebook Pixels

We use the tool “Facebook Website Custom Audiences”. By means of a pixel integrated on this website, we mark you as a user of our website. For this purpose, no personal information will be collected or used about you. Facebook can recognize you by using this pixel when visiting the Facebook website. Information about your visit to our website is forwarded to Facebook without any personal reference for analysis and marketing purposes. The information transmitted to Facebook is a non-reversible and non-personal checksum, which is based on your usage data. There is no transmission of other data under this technology.

You can access the following links to learn more about the handling of the data by Facebook and also make setting changes:

https://www.facebook.com/ads/website_custom_audiences/

https://www.facebook.com/about/ads

https://www.facebook.com/privacy/explanation

Bing Advertisements

DTC Brands uses Bing Ads (Microsoft) to promote our business online. To more effectively market our product or service, DTC Brands uses a small text file (a cookie) to record the completion of your transaction. Any information that Bing gathers will remain anonymous and cannot be used to identify you. Other browsers such as Internet Explorer and Mozilla Firefox, let you delete cookies and choose what types of cookies you want to allow on your computer. For more information pertaining to Bing Ads and Microsoft, please see https://privacy.microsoft.com/en-us/privacystatement.

Interest-based advertising

Our third-party vendors or service providers may also use cookies and web beacons to measure the effectiveness of our ads and to determine the content and advertising to offer you, based on your interests. To support these activities we, our service providers, and business partners may use information about your visits to our website.

You may opt out of other third-party vendor's use of cookies by disabling cookies on your browser. Please note that even if you choose to disable cookies you will still see advertisements while browsing online. However, the advertisements may be less relevant to you and your interests.

You can visit Your Online Choices (www.youronlinechoices.com.au) and do a blanket opt-out for the organizations who signed up to Your Online Choices. When you opt out of receiving targeted ads, this information is usually saved on a cookie. Often this means that if you clear your cookies, you’ll have to opt out again.

Direct Marketing

As explained above, we use your e-mail address, which you have given us in the ordering process, for sending the order confirmation as well as other important customer information necessary for the product order, processing and delivery in our system.

When visiting our website, we may use information about your activities (surfing behaviour, viewed products, shopping carts) to create a pseudonymized usage profile.

Subject to our obligations under the Spam Act 2003 (Cth) we use this information to send you mailings targeted and tailored to your needs. When you sign up for our newsletters or to hear from us, you agree that we may use the aforementioned information and your order history to send you customized mailings and marketing messages or to ask you about your satisfaction with the products you have purchased. Your personal information will be used solely for this purpose and will not be shared with third parties. You may revoke your consent at any time. To do this, either click on the unsubscribe link in the newsletter or send an informal letter to:

DTC Brands Pty Ltd.

Suite 2, Level 7 189 -197 Kent Street Sydney NSW 2000

via E-Mail: privacyofficer@dtcbrands.com.au

Access and Correction

You can access or request correction of personal information we hold about you by contacting us using the details below. We do our best to accommodate these requests but there may be some circumstances where we cannot, or we are not legally required to do so.

We do not charge you for requesting access to your personal information, but we may require to you meet our reasonable costs in providing you with access (such as photocopying or costs for time spent on collating large amounts of information).

We will response to requests for access or correction of personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date and complete.

Contact Us

Please contact our Privacy Officer if you have any questions about our privacy practices, this Privacy Policy or your personal information, including if you require access to or need to correct personal information we hold about you.

Please understand that we can only respond to requests for information or inquiries about your personal information if we can ensure that you are actually the sender (in some cases we may ask you to provide us with your ID). Please make your request always in writing by mail or e-mail.

Privacy Officer:

By post:

Suite 2, Level 7 189 -197 Kent Street Sydney NSW 2000

Australia

By e-mail:

privacyofficer@dtcbrands.com.au

If you are unsatisfied with the way in which we have handled a privacy issue, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

Changes to the Privacy Policy

Please note that we may update this Privacy Policy at any time to adapt it to potential new practices and service offerings. In such case, we will change the “last update” date and we will indicate the date on which the changes have been made. In case of significant change, we will inform you by any appropriate means.

Please read this Privacy Policy at regular intervals, so that you are always informed about the current status.