These following terms and conditions apply to individuals who are accessing or using the Program both as TinyHorse (“we” or “company”) who provides the products and an ambassador (“you” or “ambassador”) who refers potential customers to use products from TinyHorse.
By participating in the Program, Ambassador agrees to use the Program in the manner specified in, and are bound by, these Terms and Conditions. If you do not agree to these Terms and Conditions in their entirety you are not authorized to register as an Ambassador or participate in the Program in any manner.
1. Approve or Reject of the Registration
We reserve the right to approve or reject ANY TinyHorse Ambassador Program Application in our sole and absolute discretion. You will have no legal recourse against us for the rejection of your TinyHorse Ambassador Program Application.
2. Ambassador Links and Coupon
Ambassador link is automatically generated and customizable after acceptance into the Program. You can also generate an ambassador link for a specific product or collection or to create a unique link to track the performance of a specific link. If a person clicks on someone else’s referral link and then later they click on yours, yours is the one that counts.
The details and usage of the coupon code assigned to Ambassador is clarified on the Dashboard. If a customer clicks on both on your ambassador link and uses your coupon code at check out, you will not receive a double commission.
Ambassador may advertise the TinyHorse website (walkmultipledogs.com) on online channels such as Facebook, Instagram, etc, as well as offline such as through print materials, magazines, and newspapers.
If the referring customer fails to use an Ambassador code/link during their checkout process, we are unable to retroactively assign a referral to an ambassador or to refund the missed discount to the referred customer.
Ambassador coupons cannot be combined with any other promotional offer unless otherwise stated.
3. Commissions and payment
Refer any customer to make a purchase on our website, you will get a commission amount dependent on our current dynamic flat fee rate. Commission amount is calculated after discounts and excludes any fees collected for tax, shipping or duties.
In Tier 1, every successful referral receives 8% of the average order value (AOV) generated from this program in the previous month in the form of Store Credit.
For example, if the AOV for the program in March was $150 (CAD), then the flat rate fee will be $12.00 (CAD) per referral for all of April. And if you succeed in producing 10 referrals in April, you’ll get a $120 benefit in Store Credit.
We’re calling this the Dynamic Flat Rate (DFR). The DFR will be updated on the first day of each month.
Store credit commissions are paid out quarterly, though the timeline may be negotiated on a case-by-case basis.
In Tier 2, you will receive 7% cash commission on the order value for each successful referral. The "order value" is based on the order amount after discounts and excludes fees collected for shipping, taxes and duties.
Cash commissions are distributed monthly, which is done automatically and cannot be negotiated. To receive your cash commission, you need to specify the Pay Pal details in Settings.
Payments will only be sent for transactions that have been successfully completed. Use of the Ambassador Program is subject to a fair use policy which gives merchant the right to review each and every referral order. Status of commission if displayed in Commission tab, any paid commission will be listed on Payment tab. Transactions that result in charge backs or refunds will not be paid out.
4. Marketing tool
Access marketing graphics through the Marketing tool tab. You can download authorized media there to share on Ambassador channels.
If you are removed from the program, you are no longer athorized to distribute content containing materials access through the marketing tool.
5. Cookie
We use a cookie to track people who click on your link, however they need to have cookies enabled for us to track them.
Cookies track for 30 days. The tracking day will start from the time a customer clicks on the ambassador's link or uses the coupon. Within the cookie time, an order made by this customer will automatically result in a commission to the Ambassador.
If a person doesn't allow cookies or clears their cookies within the 30 days then we can't track them, so can't pay earnings on that person's activity if they don’t use your coupon code at check out. A customer is being tracked by a cookie if the banner appears “You are shopping with {company name}” at the top of the page while they are browsing our online store.
6. Removal from Ambassador Program
Exclusivity
We are directing many resources and sales opportunities towards the Ambassadors to help make the program as successful and as mutually-beneficial as possible. For example, we have removed most discount codes previously offered by the company, so that ambassador codes carry more weight. We consider ourselves advocates for our ambassadors and want to support them in their success, both in referring clients and in the growth of their own pet-care companies.
We ask our ambassadors to join us in the same spirit by exclusively representing TinyHorse on their website and all social media channels when it comes to equipment for walking multiple dogs. Promotion of any other group walking equipment will lead to your removal from the Ambassador program.
Inactivity
Ambassador accounts will be reviewed quarterly. If an account lacks activity and now referrals are generated for three consecutive quarters, your account will be closed.
You're welcome to reapply at a later date if applications are open and you deem that you're in a better place to promote your Ambassador code/link.
Spam
Please use discretion when providing your ambassador coupon code or link. We recommend NOT spamming dog walking industry group pages on Facebook or other dog-related community pages and platforms with your ambassador information. Spamming comment sections with your code information is a deterrent for potential referrals, so it harms both the ambassador and the TinyHorse.
If you see an opportunity to refer someone in an online community group we suggest you first ask if they'd like your coupon code or to start a private conversation with them. Remember, you're among your fellow ambassadors and professionals in these groups and your conduct reflects on your own company and, as a TinyHorse Ambassador, ours too. Please be cordial (not competitive) when it comes to providing your ambassador information within your professional circles.
Do not post your ambassador code directly to TinyHorse content. You can share our content to your own profile/stories and include your code/link on a repost.
We will periodically share original content created by Ambassors to TinyHorse feed and stories.
Collaborator requests will only be accepted if previously arranged.
Conduct
An ambassador found to be committing or promoting animal abuse (as deemed illegal within their constituency) will be removed from the program.
An ambassador found to be acting coercively or aggressively to generate commissions will be removed from the program.
An ambassador found to be committing abuse or harassment towards fellow community members may be removed from the program. This harm can be physical, sexual, social, financial, mental or emotional in nature.
Any abuse of our commission structure or this program will result in the removal of the offending ambassador from the program.
An ambassador found to be slandering TinyHorse staff, products or company methods will be considered for removal from the program. If you have grievances with our products or procedures, please contact us immediately. We are always open to feedback and conversation about our products and activities.
Self-Removal
If an ambassador wishes to be removed from the ambassador program, they can do so by contacting: hello@tinyhorse.ca.
7. Subject to Change
This program is subject to change as a result of experience, new information, changes in technology, and changes to laws regarding affiliate programs and social media platforms. These changes are within the sole discretion of TinyHorse and may be made without prior notice.
In the event that a change effects how commissions are determined, collected and distributed, any commissions collected prior to the change will be honoured under the terms in which they were collected.
Go forward and refer!
We're very glad you've made it to the end of this important document.
We wish you all the very best. You can always re-visit these Affiliate Program terms and conditions in the future and if you have any questions you can send email to hello@tinyhorse.ca for support.
