Welcome to Psyndrome! Thanks for joining our Brand Affiliate Program.
These following terms and conditions apply to individuals who are accessing or using the Program both as a merchant (“we” or “Merchant”) and an affiliate (“you” or “Affiliate” or "Brand Affiliate") who refers customers to use product or service from the merchant.
By participating in the Program, Affiliate agrees to use the Program in the manner specified in, and are bound by, these Terms and Conditions. If you do not agree to these Terms and Conditions in their entirety you are not authorized to register as an Affiliate or participate in the Program in any manner.
1. Approve or Reject of the Application
We reserve the right to approve or reject ANY Affiliate Program Application in our sole and absolute discretion. You will have no legal recourse against us for the rejection of your Affiliate Program Registration.
2. Affiliate Links and Discount Code
Affiliate link is automatically generated, but you can also generate an affiliate link for a specific product or collection. If a person clicks on someone else’s referral link and then later they click on yours, yours is the one that counts.
Affiliate will be assigned to one coupon code with details and usage clarified on Dashboard. If customer both click on the affiliate link and use coupon code, you will not receive a double commission. If you’re not assigned a branded coupon, then you’re not allowed to promote the coupon.
Affiliate may also advertise Merchant social media platforms and/or products on online channels such as Facebook, Instagram, youtube, Tiktok, Xiao Hong Shu or offline classified channel ads, magazines, and newspapers.
3. Commissions and payment
Refer any customer to make a purchase on our website, you will get a commission amount which is calculated based on 5% of the sale price. Commission amount is dependent on order value and not including extra fee such as but not limited to tax and shipping fee.
For an Affiliate to receive a commission, you need to specify the payment details on Settings. Payment schedule will be notified on Affiliate Guide page.
Payments will only be sent if the following conditions are met:
(a) the transactions have been successfully completed;
(b) the minimum cash-out sum of RM150 have been met; and
(c) you have returned a signed copy of the agreement to this terms and conditions.
Use of the Affiliate Program is subject to a fair use policy which gives Merchant the right to review each and every referral order. Status of commission if displayed in Commission tab, any paid commission will be listed on Payment tab. Transactions that result in charge backs or refunds will not be paid out.
4. Content Requirements
(a) The Affiliate should create original contents.
(b) The Affiliate should tag the Merchant post at least 1 post on her social media feed every month.
(c) The Affiliate should post at least tag the Merchant on ig story at least twice every month.
Affiliates who do not follow the requirements can be subject to termination, suspension or their commissions being held until all requirements are followed.
The Affiliate shall compensate the Merchant the selling price of the products received in the event there is a failure on the part of the Affiliate to meet the Content Requirements set out herein after receiving our products for free.
5. Cookie
We use a cookie to track people who have clicked on your link, so they need to be using cookies for us to track them. If a person doesn't allow cookies or clears their cookies then we can't track them so can't pay earnings on that person's activity. Cookies day is thirty (30) days. The tracking day will start from the time a customer clicks on the Affiliate’s link or use the coupon. Within the cookie time, every order made by this customer at Merchant website will automatically result in commissions to the Affiliate (There’s no need for the customer to click on the affiliate link then).
6. Validity of the Brand Affiliate Program
This contract shall be valid for six (6) months from the day the Affiliate got approved by the Merchant ("Joining Date"). Period of validity can be extended by mutual agreements between both parties.
7. Removal from Affiliate Program
We reserve the right to remove any Affiliate from this program without prior notice for any reasons. If an affiliate wishes to be removed from the affiliate program, they can do so by contacting: hello@psyndrome.com
8. Intellectual Property
We shall own the copyright and ownership rights of the contents created / uploaded by Affiliate. Affiliate agrees to grant the Merchant, the unlimited and unencumbered use of any and all work product developed by Affiliate in conjunction with the performance of services for Merchant. Work product includes but is not limited to all social media posts, pictures, images, videos, recordings, taglines, hashtags, posts, commentary, and designs.
a. Except where prohibited by law or regulation, Affiliate grants Merchant permission to use Affiliate's name, Social Media Platform account name, photographs (including, but not limited to, Social Media Platform account profile photo), voice and/or other likeness, in all media, worldwide in perpetuity, for any purpose without additional compensation, consideration, notification or consent.
b. Affiliate is not authorized to use any copyrighted content from any other companies to promote Merchant’s brand. Merchant shall not be responsible for any disputes involving the unauthorized use of any other company's intellectual property.
9. Relationship
The Affiliate is an independent contractor; this agreement shall not be construed as creating an employer/employee relationship between the Merchant and Affiliate.
10. Modification
We may change the terms and conditions of this Agreement in the future. Unless this Agreement or applicable law specifies otherwise, we will give you seven (7) days prior notice of any significant change to this Agreement. If you find the change unacceptable, you have the right to terminate the Agreement. However, if you continue to receive the benefits of the Agreement after the end of the notice period of the change, you will be considered to have accepted the changes. You shall not modify this Agreement by making any typed, handwritten, or any other changes to it for any purpose.
Go forward and refer!
We're very glad you've made it to the end of this important document.
We wish you all the very best. You can always re-visit these Affiliate Program terms and conditions in the future and if you have any questions you can send email to hello@psyndrome.com for support.
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