Welcome to RockaRescue.com! Thanks for joining our Shelter Donation Program.
The following terms and conditions apply to individuals or organizations who are accessing or using the Program both as RockaRescue (“we” or “RockaRescue”) and a Shelter (“you” or “shelter”) who refers supporters and followers to purchase a product or service from RockaRescue.com.
By participating in the Program, shelter agrees to use the Program in the manner specified in, and are bound by, these Terms and Conditions. If you do not agree to these Terms and Conditions in their entirety you are not authorized to register as a shelter or participate in the Shelter Donation Program.
1. Approve or Reject of the Registration
We reserve the right to approve or reject ANY Shelter Donation Program Registration in our sole and absolute discretion. There will be no legal recourse against us for the rejection of your Shelter Donation Program Registration.
2. Shelter Tracking Links and Coupon
The shelter tracking link is automatically generated, but you can also generate a tracking link for a specific product or collection. If a person clicks on another shelter's tracking link and then later they click on yours, yours is the one that counts if a sale is made.
Shelters might or might not be assigned to one coupon code with details and usage clarified on your shelter Dashboard. If a customer clicks on both, the shelter tracking link and uses a coupon code, you will not receive a double donation. If you’re not assigned a branded coupon, then you’re not allowed to promote the coupon.
We encourage shelters to promote RockaRescue.com on online channels such as Facebook, Instagram, etc. or offline classified channel ads, magazines, and newspapers.
3. Donations and payment
Whenever a customer/supporter uses your assigned tracking link to make a purchase on RockaRescue.com, you will receive a donation amount which is calculated based on the shelter donation structure. The donation amount is directly and instantly calculated from the order value and does not include sales tax and shipping cost.
For your shelter to receive donations, you need to specify your payment details in your Settings. The payment schedule is posted on your Shelter Guide page.
Donation payments will only be sent for transactions that have been successfully completed. The Use of the Shelter Donation Program is subject to a fair use policy which gives RockaRescue.com the right to review each referral order. Status of your donation funds are instantly displayed in your Donation tab. Any paid donation will be listed on your Payment tab. Transactions that result in chargebacks or refunds will not be paid out.
4. Marketing tool
We will upload promotion materials such as banners, ads, photos or specific product promotions that you can use on your social media and other venues. These promotion materials can be found in your Marketing tool tab. You can download the media or get the HTML embed code in order to share onto social media channels.
5. Cookie
We use a cookie to track people who have clicked on your tracking link, so they need to be using cookies for us to track them.
If a person doesn't allow cookies or clears their cookies then we can't track them so we cannot track and pay donations on that person's activity.
Cookies day is stated in the shelter registration form. The tracking day will start from the time a customer clicks on your shelter's tracking link. Within the preset cookie time, every order made by this customer on RockaRescue.com, will automatically result in donations to the shelter. (There’s no need for the customer to click again on your tracking link).
6. Removal from the Shelter Donation Program
If you wish to be removed from the Shelter Donation Program, you can do so by contacting: support@rockarescue.com.
We're very glad you've made it to the end of this important document.
We wish you all the very best. You can always revisit the Shelter Donation Program terms and conditions in the future and if you have any questions you can send an email to support@rockarescue.com.
Thank you!!
The RockaRescue.com Team
