Payments

We accept payment via Visa, Mastercard, Maestro, Visa Debit, American Express or other credit and debit cards to complete orders on Shyness. All orders are secured by Shopify.
The prices on Shyness are quoted for in £GBP. All orders are charged for in £GBP.

All prices include statutory value added tax.

Our items are offered subject to availability of stock. We will inform you by email, or telephone, as soon as possible after an order has been placed if any item is no longer available in stock. If an item is not available, the order may be cancelled by Shyness.

All transaction details are encrypted to a secure server host. In the event of payment refusal we will contact you via phone or email. Please note we do not accept payment via bank transfers.

Company Information 

Registered in England and Wales
Registered Number: 10715136
VAT Registered Number: GB271 5006 31

Delivery

We deliver to most countries globally via UPS or DHL. After placing an order we will send you the tracking details. The order can be tracked from dispatch to delivery. We will only send a delivery to the address given by you when placing the order.

Shipping times are in addition to processing times. Orders are typically processed within 2 business days. Please note, processing times may be slightly longer during sale and holiday periods.

Delivery costs depend on the size of the item, the geographical location to which it is to be delivered, and the delivery method.

If any customs requirements apply or charges are due, you agree to be responsible for these.

At the time of delivery all items must be examined to ensure that any damages are recorded in writing on the carrier’s delivery note.

Return Policy

Please contact us via shop@shyness.store so your refund can be processed correctly.

All items must be returned as new and unworn and in their original packaging with all tags still attached. You have up to 14 days after the date of receipt in which to request a refund. We will only accept refunds from the country to which the order was initially sent. So, if we initially delivered the order to Belgium, it should be returned from Belgium as well. Failure to adhere to this can result in custom tariffs and import taxes, which will be the responsibility of you, the customer.

When we process a return, the money will be refunded onto the payment method initially used to purchase the item. All shipping costs for the return will be at the customer’s expense.

Any items that were return to us damaged or don’t have the correct packaging or tags attached will not be refunded. Therefore, we strongly advise you to properly check all orders before removing tags or disposing of the packaging.

We do not offer returns, refunds or exchanges for items bought at a reduced or sale price.

All returns should be sent directly to Shyness Space Limited, 346 Old Street, London, EC1V 9NQ.
Tel: +44 207 729 5785
Email: shop@shyness.store

When we process the refund, we will return the price stated on our website at the time of the purchase, excluding any shipping costs.

We display photos of our products on our website for guidance only - minor differences between the photograph and the received product do not count as defects.

If you have any questions about our returns policy, please don’t hesitate to contact us via shop@shyness.store.

Shipping

All deliveries within the UK are handled by DHL, Hermes, DPD Local or Fedex.

Please be aware that we do not ship to PO Boxes.

Orders are processed and sent Monday to Friday, from 10am until 6pm (with the exception of UK public holidays). We will dispatch all items within three working days of the receipt of payment. 
We use various carriers. You will be sent an email containing your tracking number when your item has been dispatched.

All custom tariffs and import taxes, which will be the responsibility of you, the customer.

Exchange Condition

We will only exchange items that are not faulty, as well as in their original condition. Also, returned items must not have been worn or washed, or altered in any way. We also insist that all tags are still attached to the item in question.

Please note that we will only exchange an item for an identical item of a different size. What’s more, you must return merchandise in one package - we can refuse to process multiple returns from the same order sent in various packages.

We will only accept exchanges from where the order was initially shipped. For example, an order delivered to France must also be returned from France. If this is not the case, the exchange will not be free, and custom tariffs and import taxes will be charged to you.

If you would like to see more about our exchange policy, please look through our terms and conditions. Alternatively, please email us via shop@shyness.store for further information.

Contact

Email us: shop@shyness.store

For all information, questions, queries, and issues regarding Shyness, please do not hesitate to contact us directly on shop@shyness.store
We will get back to you as soon as possible.

Call us: +44 207 729 5785
Our address: 346 Old Street, London EC1V 9NQ, United Kingdom

Our phone lines are open Monday to Friday, 10am to 6pm, with the exception of UK bank holidays.

PRIVACY POLICY

This Privacy Policy (the "Policy") provides information regarding the management and protection by Shyness Space Of personal data processed from website visits, purchases, calls and surveys. It also explains the process to exercise individual privacy rights regarding one's personal data held by Shyness Space Limited.

Shyness Space collects personal data through website visits and purchases. To do so, Shyness Space uses cookies, which are small text files, stored on your computer during the site visit. You can disable cookies through your browser. To know more about cookies please refer to Section III below. When making your first purchase, you proceed to open an account and provide us with the information required in order to place your order and have it delivered. In doing so, you provide the personal data necessary to contact you and deliver your purchase, such as your full name, email address, shipping address, as well as certain financial information (such as your credit card number). In doing so, you allow Shyness Space to store some of this information in the Shyness Space customer database. Your credit card information is not stored by Shyness Space and is sent to a secure third party payment processor. Shyness Space may also collect non-personal information about you even if you do not purchase any products on the shyness.store website.

What use is made of the information you provide on Shyness.store?

Shyness Space may share certain financial and other information that you submit with third parties who provide services to the website. Said third parties proceed to credit reporting, payment or order fulfillment services, such as verifying your information, authenticating payments and processing orders. In order to combat fraudulent online payments, Shyness Space, may also share your financial information with a third-party service provider using an online fraud detection tool in order to verify your payment. Shyness Space may disclose your information if we believe in good faith that such disclosure is necessary to comply with applicable laws, a subpoena or other legal process. For example, Shyness Space may disclose such information as is necessary to identify, contact or bring legal action against a person or entity who may be violating the Shyness.store Terms and Conditions, or who may be causing injury to, or interfering with, other users of the shyness.store website. In the event that Shyness Space, or all or part of its or their assets, are acquired by a third party, the Shyness.store customer list may be included in the transferred assets. Please be aware that Shyness Space does not control the policies or practices of third parties to which Shyness discloses information about users of the shyness.store website and that any use or disclosure of such information by third parties is not governed by this Policy. However, transfers of personal information are governed by contractual clauses which ensure compliance with data protection legislation.

Location of data

Shyness Space has implemented security measures to protect the personal information you provide against unauthorised access and use. In particular:

- All data is protected according to the varying levels of risks through physical measures, such as secure areas, technical measures, such as encryption, and organisational measures such as employee security through vetting and supervision.

- All data is retained only for as long as it is legally required to be kept and for as long as necessary for the purposes for which it was collected or transferred, in accordance with Shyness Space's Retention Schedule.

- Should Shyness Space suffer a breach, it would implement its Incident and Breach Response Plan, including notification to Data Protection Authorities, individuals and/or Shyness Space's clients, as applicable, without undue delay.

II INFORMATION ABOUT COOKIES

What is a Cookie

A cookie is a small text file stored on your device that makes it possible to save and track data about your use of shyness.store. For example, our website uses cookies to identify you or store your product selection in your basket. Cookies are managed by your Internet browser. By continuing to use the shyness.store website, you consent to our cookie settings and agree that you understand the terms of our cookies policy. You can edit your preferences at any time. To do so, please refer to our “Managing your cookie preferences” Section below.

What cookies do we use?

There are two categories of cookies on the shyness.store website:

Website functionality cookies

These cookies are required for basic site functionality. They are essential for the website to function properly and to complete any signup or proceed to any purchase on the website. They also allow us to personalise, facilitate and improve your browsing experience.

Third party cookies

These cookies allow us to track navigation during your visits to the website. This allows us to personalise our activities and advertisements to your preferences and to identify transactions facilitated by our affiliated partners for commission purposes.

Disabling these cookies may result in poorly-tailored recommendations, slow site performance, advertising that is not as relevant to you or not being able to link or share effectively with you over social networks.

We only partner with trusted third-parties with data compliance and protection policies and all of the information sent to third-party partners is anonymized or pseudonymized.  

Managing your cookie preferences

You can easily disable and/or delete cookies from your computer, tablet or mobile phone by managing your browser settings. By following the instructions below, you will be disabling all cookies, including the website functionality cookies described above which enable you to order online and enjoy the services of the shyness.store website. In order to manage cookies to best suit your needs, please bear in mind the purpose of cookies when setting your browser.   Please find below instructions about managing and disabling cookies, depending on your browser:

Internet Explorer

Go to Tools menu, then Internet Options.

Click on Confidentiality, then click on Advanced.

In the Cookies window, select your preferences.

Google Chrome

Click the Chrome menu, the upper right button.

Select Settings then click on Show advanced settings.

In the Privacy section, click the Content settings button.

Select your preferred option(s) in the Cookies section.

Firefox

Click the Menu button and choose Preferences.

Select the Privacy & Security panel and go to the History section.

In the drop-down menu next to Firefox will, choose Use custom settings for History. Check-mark Accept cookies from websites to enable cookies, and uncheck it to disable them.Select your preferred option(s) in the Cookies section.

Safari

Click on Safari, then Preferences.

Click on the Privacy tab.

Go to Block cookies and select your preferred option

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.