Privacy policy
To avoid misunderstandings and to provide you a 100% safe and secure shopping experience, we want you to be familiar with our Privacy Policy:
Protecting Your Privacy
At SOAIY, we are 100% committed to protecting the privacy and security of our customers and site visitors. If you have any questions about how we Protect Your Privacy, please email to us: soaiysales@outlook.com
1.What personal information is collected?
1.Your name and contact details
2.Your date of birth information
3.Your gender information
4.Your payment information
5.Your contact history with us
6.Your purchase history and saved items
7.Information about your phone or laptop
8.Your IP address and location data
9.Information from accounts you link to us
10.Your responses to surveys, competitions and promotions
2.How we use your information？
We use these information :
1.To deliver the product that you purchase from us
2.To send you service messages and our new products and services by text, e-mail, or through our app, such as order updates
3.To prevent and detect fraud against either you or SOAIY
4.To provide product recommendations
5.To ensure we are giving you what you want
6.To take payment and give refunds
7.To perform our contract with you
8.To provide customer service and support
9.To improve our website and set default options for you
10.To enable you to log into our website simply
11.To make it easier for you to use soaiy.cc
We also use your information for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties. We want you to have an enjoyable shopping experience and while it is necessary for us to collect certain personal information, we respect and protect your right to privacy as set forth in this Privacy Policy.
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
3. About marketing message:
If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products. You can stop receiving marketing messages from us at any time.
If you don't want to let us send you the marketing message, you can email us for cancel it.
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at SOAIY).
4. About keeping your information:
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
5. About your rights:
You have a lot of rights relating to your personal information:
1.The right to be informed about how your personal information is being used
2.The right to access the personal information we hold about you
3.The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account)
4.The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
5.The right to stop direct marketing messages.
6.The right to request that we transfer or port elements of your data either to you or another service provider
6. About cookies:
We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.
1. Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Cart” and “Buy It Now”.
2. Site analytic cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
3.Customer preference cookies – when you are browsing or shopping on SOAIY, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
4.Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
7. Sharing your information
We don't sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
1.Companies in the SOAIY group, as sometimes different bits of our group are responsible for different activities (especially licensed ones)
2.Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
3.Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
4.Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
5.Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order, and where you choose to use their payment service
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do it, we will make sure that it does not identify you.
8. Seeing adverts for soaiy.cc online
We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.
Like many companies, we target SOAIY banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of SOAIY (for example, your SOAIY search history, and the content you read on SOAIY) or on SOAIY banners or ads you have previously clicked on.
9. Changes to how we Protect Your Privacy
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the SOAIY website or other SOAIY services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use SOAIY.
10.How to contact us
We always want to hear from our customers,welcome to contact us if you have any questions by email: soaiysales@outlook.com.
