London Brow

Affiliate Program Terms & Conditions

(1) These Terms & Conditions apply to participants in the The London Brow Company Partners Affiliate Program (the "Program").

(2) In these Terms & Conditions, "Company", "we", "us", and "our" means " The London Brow Company, the brand owned and operated by The London Brow Company, a company registered in England under company number 12154458.

(3) In these Terms & Conditions, "Affiliate", "you" and "your" means the individual or organisation that is applying to become a participant in the Program and who will accept these Terms & Conditions upon joining the same.

(4) By accepting these Terms & Conditions you agree to be bound by them and shall enter into a binding agreement with us (the "Agreement").

1. Definitions and Interpretation

1.1 In these Terms & Conditions the following terms shall have the following meanings:

• "Business Day"
  means any day other than Saturday or Sunday that is not a bank or public holiday;

• "Cancellations Policy"
  means our cancellations policy which can be found at

https://londonbrowcompany.com/pages/london-brow-shipping-policy

• "Commencement Date"
  means the date of your acceptance;

• "Commission Rate"
  means the percentage of commission paid on net sales revenue set out in Sub-clause 11.2;

• "Confidential Information"
  Third-party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third-party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

• "Current Term"
  means the Term that the Parties may be in at any given time;

• "Direct Referral"
  means a sale of a Service Package to a customer who has been led to our website through your website where that customer can be tracked directly from your site to ours without any further intermediaries;

• "Intellectual Property Rights"
  means any rights subsisting in a copyright work, trade mark, patent or design and shall be construed in accordance with the Copyright Designs and Patents Act 1988, Trade Marks Act 1994 and Patents Act 1977;

• "Registered Email Address"
  means the email address of the Affiliate as provided in your Registration Data;

• "Registration Data"
  means the information provided by the Affiliate when registering for enrolment in the Program;

• "Service Package"
  means a particular set of services available from us through our website as defined in Clause 7; and

• "Term"
  means the term of the Agreement, as defined in Clause 17 of these Terms & Conditions, during which you shall participate in the Program under the terms and conditions set out in the Agreement.

2. Enrolment in the Program

• 2.1 By enrolling in the Program you agree that, at the time of registration, you will provide accurate and complete Registration Data and that you shall inform us of any changes in your Registration Data.

• 2.2 Upon your acceptance of these Terms & Conditions, subject to our approval and sub-clause 2.4 below, the agreement is deemed to be in effect. You will not be sent a signed Affiliate Agreement in hard copy.

• 2.3 We may, at our sole discretion, review your website following your acceptance of these Terms & Conditions. You will be informed within 10 Business Days of the outcome of your application. Following your acceptance of these Terms & Conditions, you will receive further instructions and guidance to allow you to commence marketing our goods.

• 2.4 We may, in our sole discretion, choose to reject any application for any reason (and are under no obligation to disclose such reasons). Reasons for which an Application may be rejected include, but are not limited to, content on your website that:

• 2.4.1 is in any way unlawful, harmful, threatening, obscene, harassing, discriminatory, defamatory or otherwise objectionable;

• 2.4.2 facilitates or promotes violence, terrorism, or any other criminal activity;

• 2.4.3 is sexually explicit; or

• 2.4.4 infringes or assists or encourages the infringement of any intellectual property rights belonging to any party.

3. Company / Affiliate Relationship

• 3.1 Nothing in these Terms & Conditions shall constitute, or be deemed to create, a partnership between the Parties; nor, except as expressly provided, shall it designate, or be deemed to designate, any Party the agent of any other Party for any purpose.

• 3.2 Subject to any express provisions to the contrary in these Terms & Conditions, you shall have no right or authority to and shall not do any act, enter into any contract, make any representation, give any warranty, incur any liability, assume any obligation, whether express or implied, of any kind on our behalf or bind us in any way.

4. Website Links

• 4.1 In your Affiliate Dashboard will be the requisite materials for a hyperlink to our website. These materials will include the HTML code for the link and/or a selection of graphics files to which the HTML code should be applied.

• 4.2 The HTML code as it appears in your Affiliate Dashboard must be copied exactly and not altered in any way. Failure to comply with this condition may result in your receiving no credit for sales of Service Packages that are generated through your website.

• 4.3 Under no circumstances may any of the graphics files provided by us be modified in any way without our prior written authorisation. You may not use graphics files of your own to link to our site.

• 4.4 All graphics files that we may provide for use as links may be displayed throughout your website as you deem appropriate, subject to our prior consent (which shall not be unreasonably withheld) which must be obtained in all cases. We reserve the right to request the alteration or removal of a link from your website.

• 4.5 You are required to assume full responsibility to maintain all links to our website from your website.

5. Site Maintenance and Content

• 5.1 Each Party shall be exclusively responsible for maintaining and updating its own website. Subject to the provisions of this Clause 5 and Clause 14 below, neither Party shall have any obligations to the other Party in relation to the maintenance or content of their website.

• 5.2 Subject to Sub-clause 5.3 of these Terms & Conditions, neither Party may host any content that:

• 5.2.1 is in any way unlawful, harmful, threatening, obscene, harassing, discriminatory, defamatory or otherwise objectionable;

• 5.2.2 facilitates or promotes violence, terrorism, or any other criminal activity;

• 5.2.3 is sexually explicit; or

• 5.2.4 infringes or assists or encourages the infringement of any intellectual property rights belonging to any party.

• 5.3 Neither Party shall be under any obligation to pre-screen any content added to their website by third parties; however in the event that either Party receives from the other a written notification of any content that falls within that described in Sub-clause 5.2 of this Agreement, such content must be removed within 5 Business Days of receipt of such notice.

6. Display of Company Information

• 6.1 As an affiliate, you are free to display pricing and other information relating to our Service Packages. It is your responsibility to keep such information up-to-date through your own efforts; we will not provide pricing information updates to you.

• 6.2 We reserve the right to alter pricing at any time in accordance with our own policies.

• 6.3 Your Responsibilities: As a London Brow Company Affiliate you agree that:

• 6.3.1 You are responsible for providing us with full and accurate account information and for keeping that information up to date. Such information might include but is not limited to: contact details, payment details, tax information and any other details we may require. We reserve the right to request additional data regarding all the websites where you promote The London Brow Company and the promotional practices you use. Failure to provide accurate information may result in exclusion from the Program, suspension or termination of your Affiliate account and forfeiture of any commissions.

• 6.3.2 You should not create more than one Affiliate account.

• 6.3.3 You should act in good faith to refer customers in good standing.

• 6.3.4 You cannot refer yourself, and you will not receive a commission on your own accounts. You should not use our Program to refer companies that you own or in which you have shares or other interests.

• 6.3.5 You should not take actions or make recommendations to your referrals that result in a potential revenue loss for The London Brow Company

• 6.3.6 You should not engage in incentivised programs and business-opportunity sites, using marketing practices that might be unethical or likely to attract customers, not in good standing.

• 6.3.7 You should not use on behalf of your referrals or encourage your referrals to use on their London Brow Company accounts any copyrighted or third-party material without the proper licences.

• 6.3.8 You should not copy, alter or modify any icons, buttons, banners, graphics, files or content contained in London Brow Company Links, including but not limited to removing or altering any copyright or trademark notices, without prior written approval from us.

• 6.3.9 You should not engage in any blackhat SEO/spam link building techniques in order to generate more referrals for London Brow Company

• 6.3.10 Post ads on offensive, illegal, hateful, pornographic, or otherwise distasteful websites.

• 6.3.11 You agree not to violate any applicable law.

• 6.3.12 If we detect a pattern in your affiliate practises that in our reasonable opinion violates any aspect of the T&C, we reserve the right to suspend or terminate your affiliate account and cancel all outstanding commission payments due.

• 6.4 Affiliate Advertising. Inappropriate ways of advertising include, but are not limited to:

• 6.4.1 Using any illegal or spam method of advertising, e.g. unsolicited email, an unauthorised placing of the link in forums, newsgroups, message boards etc.;

• 6.4.2 Bidding on keywords and phrases containing the “London Brow Company” trademark, or variations or misspellings of the trademarked term on Pay per Click or Pay per Impression campaigns on the search engines (Google, Yahoo, MSN, Ask, Bing or others) without our prior approval. You are not allowed to use the London Brow Company Website(s) as display URL in PPC ads and to direct-link or redirect to the London Brow Company Website(s);

• 6.4.3 Using non-unique copyright infringing content to promote London Brow Company;

• 6.4.4 Using traffic generated by pay to read, pay to click, banner exchanges, click exchanges, PPV advertising, pop-up/under, or similar methods;

• 6.4.5 Providing cash backs, rewards or any other kind of incentives to obtain the sale without our prior approval;

• 6.4.6 Offering price savings methods, including coupon(s), voucher(s), discount codes, or added value offers without our prior approval;

• 6.4.7 Using our advertising and promotional materials, trademark or name in a way which negatively affects our image;

• 6.4.8 Using iframes or any other techniques or technology that places your affiliate tracking cookie by any means other than an actual click-through;

• 6.4.9 Using link cloaking or masking techniques or technology with the goal to promote London Brow Company on websites and/or networks not explicitly listed in your affiliate profile and hiding that traffic source;

• 6.4.10 Your website(s) must NOT contain lewd, obscene, illegal or pornographic material or any other material that is deemed to be objectionable. This includes, but is not limited to, bigotry, hatred, pornography, satanic materials, trademark and copyright materials, all content of an adult nature, etc. The designation of any materials as such is subject to our reasonable opinion;

• 6.4.11 Your domain name(s), company name, logo, trademark, product(s), project(s), service(s) must NOT contain keywords and phrases containing the “London Brow Company” trademark or any other variations or misspellings confusingly similar to London Brow Company trademark, name, logo or domain name, without our prior approval;

• 6.4.12 Your domain name(s), company name, logo, trademark, your product(s), project(s), service(s) must NOT contain keywords and phrases that contain or are confusingly similar to third-party trademarks, names, logos or domain names, unless you have been duly authorised by the trademark owner.

• 6.4.13 London Brow Company shall have the sole right to decide if a promotional method you use is appropriate. The use of any advertising method that we consider inappropriate may result in warning, suspension or termination of your affiliate account and cancellation of all outstanding commission payments due.

7. Service Packages

We provide services through our website in courses, bundles, subscriptions and products. Descriptions for these can be found on the individual products listed on our website https://londonbrowcompany.com.  You will be able to view all the products that you will get commission for.

8. Customer Referral Requirements

• 8.1 Terms & conditions relating to the referral of customers to us via links on your website can be found on our website at https://londonbrowcompany.com

• 8.2 We reserve the right to alter such terms & conditions at any time and will provide 10 Business Days’ written notice to you of any such alteration.

9. Orders

• 9.1 We undertake to use our best and reasonable endeavours to process and fulfil all orders for Service Packages placed by referred customers generated by affiliates.

• 9.2 We reserve the right to reject any orders that do not comply with the customer referral requirements detailed in Clause 8 of these Terms & Conditions.

• 9.3 It shall be our full responsibility to ensure that all orders are completed and that the provision of services is undertaken in accordance with our Service Level Agreements. We shall be responsible for order entry, payment processing, cancellations and all subsequent customer service. You shall have no further involvement with the customer or the completion of the transaction and all customers will be made aware of the same.

10. Affiliate Sales Reporting

• 10.1 We will track the following elements of all sales:

• 10.1.1 origin;

• 10.1.2 Service Package selected; and

• 10.1.3 revenue generated.

• 10.2 Full reports of all sales generated through the links on your website will be available in your Affiliate Dashboard. We reserve the right to alter the form and content of such reports without notice.

11. Commission and Referral Fees

• 11.1 You will be paid commission at the rates set out in Sub-clause 11.2 on the net profits of sales generated through your website.

• 11.2 Commission shall be calculated on the following basis:

• 11.2.1 Notwithstanding Sub-clause 11.2.3 all sales that result from Direct Referrals will attract a commission of 10% unless otherwise agreed.

• 11.2.2 In the event that a customer resulting from a Direct Referral renews a Service Package upon the initial sale for which you earned Commission, such a renewal will attract a commission of 10% unless otherwise agreed. Where a customer does not renew a Service Package at the end of that package’s original term but reactivates that Service Package at a later time, Sub-clause 11.2.3 shall apply.

• 11.2.3 Cookies and IP logs will identify customers that have previously been referred through your website. In the event that such customers are identified, sales that do not fall within Sub-clause 11.2.2 will (unless referred directly from another affiliate’s website) attract a commission of 10% unless otherwise agreed.

• 11.3 Sub-clause 11.2.3 shall apply only until the expiration or removal of our cookies by the customer or for a period of 45 days after the most recent Direct Referral for a particular customer, whichever is earlier.

• 11.4 In the event that a customer cannot be tracked, no commission will be paid.

• 11.5 Commission shall be calculated only once we have received payment in full from the customer. Only once payment has been received in full will sales be logged in your Affiliate Dashboard but will be shown as pending for {x days set on the system} days after the order has been completed (this time period reflects the time limit set out in our Cancellations Policy).

• 11.6 Commission payouts will be scheduled for the 20th of every calendar month. Every affiliate will receive commissions only for subscriptions that have passed their {x}-day limit, which reflects the “money-back guarantee”/refund period described in our Cancellations Policy. The minimum payout amount is {x e.g.$100} of commissions per affiliate.

• 11.7 Commissions will be sent to the PayPal email address of the Affiliate or bank account as provided in their Registration Data. Existing London Brow Company subscribers may get part of their commissions in the form of free courses or Promotional credits added to their accounts, up to the sum of their monthly or yearly subscription fees payable to London Brow Company. Any subsequent commissions shall be sent to their PayPal account, as described above.

• 11.8 In the event of any refunds issued for any reasons including, but not limited to fraud and where such refunds are not incurred through any fault of ours, you may be contacted to arrange for the repayment of any related commission.

• 11.9 Any and all commission paid to you shall be based on sales revenue less any tax due; however, you may still be liable to pay tax on your commission. By accepting these Terms & Conditions you hereby acknowledge that you are solely responsible for the payment of tax on any income you may generate through your involvement in the Program.

• 11.10 We reserve the right to modify our Commission Rates at any time. You will be given 10 Business Days’ prior written notice (the “Notice Period”) of any such change. You will be given the option to opt out of the Program within the Notice Period and will, on the exercise of that option, be paid any Commission due to you, notwithstanding the total commission earnings requirement set out in Sub-clause 11.6 above.

12. Trade Marks

• 12.1 Upon your entry into the Program, we shall grant to you a non-exclusive, non-transferrable, royalty-free licence to use our logos and trademarks (our “Trade Marks”).

• 12.2 You may use our Trademarks only to the extent required to establish links and perform your obligations as an Affiliate under these Terms & Conditions.

• 12.3 In the event that you wish to use our Trademarks for any purposes outside of these Terms & Conditions you must not do so without prior written consent, such consent not to be unreasonably withheld.

• 12.4 By accepting these Terms & Conditions you hereby agree that:

• 12.4.1 our TradeMarks shall remain the property of London Brow Company, unless and until we assign those marks to a third party;

• 12.4.2 nothing in these Terms & Conditions shall be deemed to confer any ownership rights in our TradeMarks on you; and

• 12.4.3 you shall not contest the validity of our trade marks.

13. Intellectual Property

• 13.1 Unless otherwise expressly indicated we are the sole and exclusive owners of all Intellectual Property Rights (“IPRs”) in our website including, but not limited to: all code, text, sound, video, graphics, photographs and other images that form a part of the site. We shall also be the sole and exclusive owners of all IPRs which may subsist in any supporting documentation which shall include, but not be limited to, site plans, maps, design sketches and other preparatory material.

• 13.2 We shall be the sole and exclusive owners of all IPRs which may subsist in all future updates, additions and alterations to our website, such material including any supporting documentation.

14. Affiliate Warranties and Indemnity

• 14.1 In accepting these Terms & Conditions you hereby warrant and acknowledge that:

• 14.1.1 Your website does not and will not contain any content that:

• a) is in any way unlawful, harmful, threatening, obscene, harassing, discriminatory, defamatory or otherwise objectionable;

• b) facilitates or promotes violence, terrorism, or any other criminal activity;

• c) is sexually explicit; or

• d) infringes or assists or encourages the infringement of any intellectual property rights belonging to any party.

• 14.1.2 Your website is and shall remain functional and, subject to the provisions of Clause 19 of these Terms & Conditions, reasonable downtime for maintenance or third-party access restrictions, accessible to all users of the internet;

• 14.1.3 All necessary authorities, consents and approvals have been obtained in respect of your obligations under these Terms & Conditions and will remain valid and effective throughout the Term;

• 14.1.4 Your obligations under these Terms & Conditions shall constitute legal, valid and binding obligations on you. Such obligations shall be direct, unconditional and general obligations; and

• 14.1.5 You will not refer to us in any way in any unsolicited bulk email campaigns or other spamming practices that you may conduct.

• 14.2 By accepting these Terms & Conditions you agree that you shall indemnify us in full against all liability, loss, damages, costs and expenses (including legal expenses) awarded against or incurred or paid by us as a result of, or in connection with:

• 14.2.1 breach of any warranty given by you in relation to your website;

• 14.2.2 any claim that your website infringes the patent, copyright, trade mark or other intellectual property rights of any other person, except to the extent that the claim arises from compliance with any terms stipulated by us; and

• 14.2.3 any act of commission by you or your employees, agents or sub-contractors in performing your obligations under these Terms & Conditions.

15. Disclaimers

• 15.1 We make no warranty or representation that our website, the Program, or Service Packages sold through the Program will meet your requirements or those of your visitors, that they will be of satisfactory quality, that they will be fit for a particular purpose, that they will not infringe the rights of third parties, that they will be compatible with all systems, that they will be secure and that all information provided will be accurate.

• 15.2 We make no guarantee of any specific results from the use of our website or from enrollment in the Program.

• 15.3 We make no guarantee that our website shall remain functional and accessible to all users of the internet.

16. Liability

• 16.1 We shall not be liable to you for any indirect or consequential loss that you may suffer even if such loss is reasonably foreseeable or if we have been advised of the possibility of such loss being incurred.

• 16.2 Our entire liability to you in respect of any breach of our contractual obligations, any breach of warranty, any representation, statement or tortious act or omission including negligence arising under or in connection with these Terms & Conditions or the Agreement shall be limited to £1.

• 16.3 Notwithstanding any other provision in these Terms & Conditions, our liability to you for death or injury resulting from our own negligence or that of our employees, agents or sub-contractors shall not be limited.

17. Term and Termination

• 17.1 These Terms & Conditions and The Agreement shall come into force and become binding on the Commencement Date and shall continue in force for a period of 12 months from that date (the “Initial Term”). Following the Initial Term, your enrolment in the Program shall be renewed automatically for successive periods of 12 months (each a “Renewal Term”) unless and until terminated in accordance with this Clause 17.

• 17.2 Either Party may terminate the Agreement by giving 10 Business Days’ prior written notice to the other:

• 17.2.1 at any time where the other Party has committed a material breach of these Terms & Conditions or the Agreement and such breach has remained unremedied 10 Business Days after receiving written notice of that breach; or

• 17.2.2 if the other Party enters into liquidation whether compulsory or voluntary (except for the purposes of bona fide reconstruction or amalgamation with the prior written approval of the other Party), or compounds with or makes any arrangement with its creditors or makes a general assignment for the benefit of its creditors, or if it has a receiver, manager, administrative receiver or administrator appointed over the whole or substantially the whole of its undertaking or assets, or if it ceases or threatens to cease to carry on its business, or makes any material change in its business, or if it suffers any analogous process under any foreign law.

• 17.3 Either Party may request the termination of the Agreement at the end of the Current Term for any reason provided that written notice is given at least 10 Business Days before the end of the Current Term.

• 17.4 Upon the termination of the Agreement for any reason, you shall remove the links established under these Terms & Conditions.

• 17.5 Upon the termination of the Agreement for any reason, all licences granted shall also terminate.

• 17.6 In the event that we terminate the Agreement in accordance with Sub-clause 17.2.1, any Commission owed to you at that time shall be forfeited.

18. Confidentiality

• 18.1 Each Party (a “Receiving Party”) shall keep the Confidential Information belonging to the other Party (a “Supplying Party”) confidential and secret and shall not use or disclose or make the Confidential Information available, directly or indirectly, to any person other than its officers and employees who need the Confidential Information to enable the Receiving Party to perform its obligations under these Terms & Conditions and provided that such officers and employees are also obliged to keep such Confidential Information confidential and secret. The foregoing obligations shall not apply to any information acquired by the Receiving Party which:

• 18.1.1 at the time of its acquisition was in the public domain; or

• 18.1.2 at a later date comes into the public domain through no fault of the Receiving Party.

• 18.2 Each Party hereby agrees and undertakes:

• 18.2.1 that all Confidential Information shall be and shall remain at all times the sole and exclusive property of the Supplying Party;

• 18.2.2 that its right to use Confidential Information shall wholly cease upon the termination of the Agreement; and

• 18.2.3 to return to the Supplying Party on termination of the Agreement all material embodying Confidential Information (including information stored on digital media) or any part thereof and all copies thereof.

19. Force Majeure

Neither Party to these Terms & Conditions shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to, power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.

20. Severance

The Parties agree that in the event that one or more of the provisions of these Terms & Conditions is found to be unlawful, invalid, or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms & Conditions. The remainder of the Terms & Conditions shall be valid and enforceable.

21. Notice

Unless otherwise stated in these Terms & Conditions, the Parties agree that all notices to be served under the Agreement shall be in writing and may be sent by email to the other Party’s Registered Email Address.

22. Notice

• 22.1 These Terms & Conditions shall embody and set forth the entire agreement and understanding between the Parties and shall supersede all prior oral or written agreements, understandings or arrangements relating to the Program or the relationship between the Parties. Neither Party shall be entitled to rely on any agreement, understanding or arrangement not expressly set forth in these Terms & Conditions, save for any representation made fraudulently.

• 22.2 Unless otherwise expressly provided elsewhere in these Terms & Conditions, the Agreement may be varied only by a document signed by both of the Parties.

23. General

• 23.1 No Waiver
  The Parties shall agree that no failure by either Party to enforce the performance of any provision in these Terms & Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms & Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.

• 23.2 Non-exclusivity
  The relationship between the Parties shall be and shall remain non-exclusive. Both parties are free to enter into similar relationships with other parties.

• 23.3 Non-assignment
  You may not assign any or all of your rights or obligations under these Terms & Conditions or the Agreement without our prior written consent, such consent not to be unreasonably withheld.

24. General

• 24.1 These Terms & Conditions and the Agreement shall be governed by the laws of England and Wales.

• 24.2 Any dispute between the Parties relating to the Agreement shall fall within the jurisdiction of the courts of England and Wales.

1. Introduction and Scope

This document concerns YOUR personal data, legally defined as information concerning any living person that is not already in the public domain, and covers legislation from The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulations (GDPR).

The aforementioned regulations seek to protect and enhance your rights as a data subjects, and cover the safeguarding of personal data, protecting the user against the unlawful processing of personal data and the unrestricted transfer of personal data within the EU.

Please be aware; GDPR does not apply to information already accessible in the public domain, for example, Companies House data, or domain registration information.

In this policy document, “we”, “us” and “our” refer to the data controller listed in Section 2.4 of this document.

1.1. Londonbrowcompany.com known as THE LONDON BROW COMPANY LIMITED is committed to safeguarding the privacy of visitors to our website (https://www.londonbrowcompany.com) and general service users, in accordance with the General Data Protection Regulation (GDPR) 2018.

1.2. This Privacy Policy applies to all cases in which Londonbrowcompany.com is acting as a data controller responsible for the processing and safeguarding of personal data of website visitors and service users.

1.3. Upon first visiting our website, you will be asked to agree to the terms presented in this policy document, and to the use of cookies. Continued use of our website after the privacy/cookie notice implies consent has been granted by the user (YOU).

2. Who we are

The information provided in this section clearly defines who “we” are, and who is responsible for managing your personal data. Methods of contact should also be clearly defined in accordance with EU laws on service provider transparency.

If you believe information is missing or incorrect in this section, or does not adequately describe the service provider, you should discontinue use of this website immediately.

2.1. Who are we?

Londonbrowcompany.com is a beauty product retail and training academy website offering training courses and professional beauty products  to males and females.

2.2. Physical address

Our principal place of business is at 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom

2.3. Contact methods

You can contact us via any of the following methods:

(a) By post to 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom

(b) Use of our website’s contact form on the following URL

https://www.londonbrowcompany.com.

(c) By telephone: 0800 3345373

(d) By email:hello@londonbrowcompany.com

2.4. Data Protection Officer

Our data protection officer/data controller is Leigh Blackwell and contact details for the aforementioned controller are as detailed above in section 2.3.

3. Collection of YOUR personal data

The section below will detail the types of data that is collected, in addition to the methods of collecting this data.

3.1. User provided information

Londonbrowcompany.com will collect direct information provided by you (via contact forms, for example) to provide quotations, make telephone contact, or to email you concerning any information you may request.

3.2. Automatically collected information

Whilst visiting our website, some additional personal data may be collected, including but not limited to personally-identifying information like Internet Protocol (IP) addresses, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information concerning the timing, frequency and pattern of your service use.

3.3. How YOUR data on our website is collected and stored

Data will be collected on our website in the following ways:

a) Via web contact forms on our website

Data provided via our website forms is manually submitted by the user, and stored in an encrypted MySQL database.

b) Via Google Analytics tracking

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and user behavior, enabling us to enhance the user experience and analyse marketing.

Google use cookies to offer this service and their privacy policy is available at: https://www.google.com/policies/privacy/

All data is stored on Google’s secure servers.

1. c) Via web server tracking software provided with our web hosting

Our web hosting provider may track user behaviour and monitor potential security threats, and as such will collect data designed to keep the website operational and your information secure.

All data is stored on our web host’s secure servers and will be made available in association with a relevant data protection request.

d) Via browser cookies

Our website uses cookies, defined as a string or array of information that a website stores on a visitor’s computer. YOUR browser provides this information on each visit to our website.

Website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website.
Further information on browser cookies and how to manage them can be found in section 12 of this document.

4. Use of YOUR personal data

It is required that ANY use of YOUR personal data will be lawful and fair, and initiation of data transfer from user (YOU) to Londonbrowcompany.com should be easy to understand, and be transparent as to which data is being processed and how it may be used.

4.1. Lawful basis for data processing

Your personal data will only be used only to provide or enhance a service that you have initiated or requested.

Londonbrowcompany.com will never use your personal data for operations outside the defined scope of our working arrangement or contract, unless legally required to do so.

4.2. Legal obligations

Should it be legally required to divulge your personal information to a higher authority such as law enforcement organisations, YOU as the user will be notified of any such data transfer.

5. Transfer of YOUR personal data

5.1. Third party transfer

If it is necessary to utilise your details for a third party service such as Google Analytics, this data transfer will only take place upon your direct instructions in writing or email.  No transfer will take place without your consent.

5.2. Third party conformity

Should any transfer occur, Londonbrowcompany.com expect all third-party organizations to adhere to the same data protection regulations.

5.3 Data transfer outside of EEA

Should data transfer concerning YOU be necessary to an organisation outside of the European Economic Area (EEA), YOU will be notified beforehand and must consent before any data transfer takes place. No data transfer will take place without prior consent.

5.4. External data transfer via hyperlinks

This website may include relevant hyperlinks to external websites not controlled by Londonbrowcompany.com. Whilst all reasonable care has been exercised in selecting and providing any such links, you are advised to exercise caution before clicking any external links. We cannot guarantee the ongoing suitability of external links, nor do we continually verify the safety or security of the contents which may be provided to you.  No personal data will ever be passed to external websites via hyperlinks as detailed above.

5.5. Transfer internally across website

All data transferred from page to page, from page to mailer, or from page to database is sent encrypted via the HTTPS protocol.  The site is protected via a COMODO RSA SSL certificate.

6. Your rights as a data subject

6.1. Your rights

At any point whilst Londonbrowcompany.com is in possession of, or processing your personal data, all data subjects have the following rights as dictated by EU laws and regulations:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to erasure – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

6.2. Refusal of access

In the event that Londonbrowcompany.com refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge this refusal, or lodge an official complaint to the ICO (see Section 13).

7. Transparency of data held

7.1. Requesting information

Londonbrowcompany.com is legally obligated to provide the data we have collected concerning YOU at any time. You may request the following information:

• Information concerning how we collected the data.
• Contact details of the data protection officer, if applicable.
• The purpose of the processing your information, in addition to the legal basis for processing.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority (ICO).
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

 
7.2. Verification requirements

To access what Personal data is held, identification will be required for verification. This may be a copy of your current driving licence, your passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Londonbrowcompany.com is dissatisfied with the materials provided, further information may be sought before personal data can be released.

8. Consent and withdrawal of consent

8.1. Consenting and withdrawal of consent

Through agreeing to this privacy notice you are consenting to Londonbrowcompany.com processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing or phoning the data protection officer detailed in this document.

9. Data retention policy

9.1. Data storage expiration

Londonbrowcompany.com will process personal data during the duration of any contract and will continue to store only the personal data needed for three years after the contract has expired to meet any legal obligations. After this period any personal data no longer required or dormant will be deleted.

10. Data storage

10.1. Storage of data across multiple locations

Data collected by this website is held primarily in the United Kingdom using different (multiple) servers.  However, data is backed-up to servers across Europe via cloud storage backup solutions. All servers are located in locations that are required to comply with the same data protection regulations.  Our primary load balancing system for cloud server operation is based in Bulgaria.

10.2. Transparency of data storage by third party providers

As defined in sections 4 and 5, your data may be transferred by Londonbrowcompany.com to a third-party service to enhance your user experience or to provide client services. Companies that may have access to some of your data and the data they are able to process is as follows: 

• Google (Analytics) – Email address and website address

11. 
    Amendments

11.1. Policy updates

We may update this policy without notice. The most recent version will always be available on our website.

11.2. Keeping up to date with this policy

Website users should check this page occasionally to ensure you are in agreement with any changes to this policy.

12. Cookies

12.1. Types of cookie

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.2. Data contained within cookies

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.3. Storage of cookie data

Information provided in these cookies may be stored by THEPERFECTBROWCOMPANY.COM in an encrypted MySQL database if it’s necessary the operation or our website. Cookies will also be stored by YOU, should your browser be set to use them.

12.4. Refusing and deleting cookies

Most modern browsers allow you to refuse to accept cookies and also allow you to delete cookies.

The methods for doing so vary from browser to browser, from version to version, and can be dependent on operating system. You can however obtain up-to-date information about blocking and deleting cookies via the following:

• https://support.google.com/chrome/answer/95647?hl=en (Chrome)
• https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)
• http://www.opera.com/help/tutorials/security/cookies/ (Opera)
• https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
• https://support.apple.com/kb/PH21411 (Safari)
• https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge)
  
  12.5. The impact of blocking cookies
  
  Blocking all cookies will have a negative impact upon the usability of many websites, and should you block cookies on our website, you will not be able to use all of the features of our website.
  
  13. Complaints

13.1 Filing a complaint to the ICO

In the event that you wish to make a compliant about how your personal data is being handled, you have a legal right to complain. If you do not get a response within 30 days of your correspondence, you can initiate a complaint to the ICO.

ICO Address: 
Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Tel: 0303 123 1113
Email: https://ico.org.uk/global/contact-us/email/

14. Policy Updates

14.1 Latest version

The latest version of this document is dated 20th April 2018.

14.2 Previous revisions: None