Welcome to Truly O2! Thanks for applying to our Affiliate program.

These following terms and conditions apply to individuals who are accessing or using the Program both as a merchant (“we” or “merchant”) and an affiliate (“you” or “affiliate”) who refers customers to use product or service from the merchant.

By participating in the Program, Affiliate agrees to use the Program in the manner specified in, and are bound by, these Terms and Conditions. If you do not agree to these Terms and Conditions in their entirety you are not authorized to register as an Affiliate or participate in the Program in any manner.

1. Approval or Rejection of the Application

We reserve the right to approve or reject ANY Affiliate Program Registration in our sole and absolute discretion. You will have no legal recourse against us for the rejection of your Affiliate Program Registration.

2. Affiliate Links and Coupon

Your default affiliate link is automatically generated, but you can also generate an affiliate link for a specific product or collection. If a person clicks on someone else’s referral link and then later they click on yours, the most recent link is the one that counts for referral.

Affiliates might or might not be assigned to one coupon code with details and usage clarified on Dashboard. If a customer both clicks on the affiliate link and uses the coupon code, you will not receive a double commission. If you’re not assigned a branded coupon, then you’re not allowed to promote the coupon.

Affiliate may also advertise merchant website on online channels such as Facebook, Instagram, YouTube, websites, or blogs in compliance with brand guidelines established through the affiliate dashboard. Offline classified channel ads, magazines, and newspapers, TV, and radio require prior company written approval.

3. Commissions and payment

When you refer any customer to make a purchase on our website using your affiliate link, you will get a commission amount which is calculated based on the Commission structure. Commission amount is dependent on order value and does not include extra fees (taxes, shipping cost, etc.). Customers that you refer who to make a purchase on our website, but who do not visit through your affiliate link or use your coupon (if applicable) will not receive commission.

For an Affiliate to receive a commission, you need to specify the payment details on Settings. Payment schedule will be notified on Affiliate Guide page.

Payments will only be sent for transactions that have been successfully completed. Use of the Affiliate Program is subject to a fair use policy which gives merchant the right to review each and every referral order. Status of commission if displayed in Commission tab, any paid commission will be listed on Payment tab. Transactions that result in charge backs or refunds will not be paid out. If a pay out is made on transactions that are later charged back or refunded, an equivalent commission deduction may be made from future payouts. If an affiliate owes the company outstanding balances for products or services, commission payouts may be applied to the outstanding balance rather than being paid directly to affiliate.

4. Marketing tool

We may share promotion media such as banner, logo or specific collection promotion to you through Marketing tool tab. You can download the media or get the HTML embed code in order to share on affiliate channels in accordance with brand guidelines.

6. Cookie

We use a cookie to track people who have clicked on your link, so they need to be using/allowing cookies for us to track them.

If a person doesn't allow cookies or clears their cookies then we can't track them so we can't pay commission earnings on that person's activity.

The duration of our cookie for affiliate referrals is 30 days. The tracking day will start from the time a customer clicks on the affiliate’s link or use the coupon. Within the cookie time, every order made by this customer at merchant website will automatically result in commissions to the affiliate (There’s no need for the customer to click on the affiliate link again).

7. Removal from Referral Program

If an affiliate wishes to be removed from the affiliate program, they can do so by contacting us at: hi@trulyo2.com.

We reserve the right to revoke any registered affiliate approval from the program for any reason. If an affiliate account is cancelled, we will pay out all outstanding commission payments up to the point of cancellation. We reserve the right to change the program details or terms (including attribution time frames, commission rates, coupon values, etc.) at any time and will provide notification to enrolled affiliates prior to implementing changes. Programs offering "Lifetime Commissions" mean that all future orders from that customer will generate commission as long as the affiliate is active with the program. We reserve the right to remove lifetime attributions after a period of inactivity by the affiliate.

Go forward and refer!

We wish you all the very best. You can always re-visit these Affiliate Program terms and conditions in the future and if you have any questions you can send email to hi@trulyo2.com for support.

This Privacy Policy of Truly O2 about our Affiliate Marketing system describes how we may collect and use personal data and the rights granted to merchants, affiliates and customers regarding their respective data.

By joining the Affiliate program, you signify your approval of the terms set out in this Privacy Policy, and other terms and conditions. If you do not agree to this Privacy Policy, you must not use the affiliate marketing system.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. By continuing to our affiliate program after these changes are posted, you agree to the revised policy.

Personal Information Controller

Any personal information provided to or gathered by Truly O2 under this Privacy Notice will be stored and controlled by Uppromote (the data controller).

Information collected from Merchants

When merchant uses the app, we are automatically able to access certain types of information from your Shopify account such as email, first name, last name, shop information (shop domain, shop currency, shop address). We collect this information to provide you with our Services; for example, to confirm your identity, contact you, provide customer support when you contact us, provide you with advertising and marketing activities.

Information collected from Affiliates

When an Affiliate signs up to join a program, we collect some information to inform merchants such as email, personal information, payment details and social media information. This information helps us to evaluate affiliate background and potential, along with process specific activities within the app and allows us to contact the affiliate if needed.

Information collected from Customers when visiting merchant website

In order to track referral orders, when customers visit merchant website and make a purchase, Secomapp system will collect information of order such as total order value, order items, order ID, order coupons, tags, etc.

About Cookies

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

Cookies are created when a user's browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server.

For more information about cookies, including how to disable them, visit allaboutcookies.org.

Because cookies allow you to take advantage of some of Affiliate marketing system’s essential features, we recommend that you leave them turned on.

Information sharing

Ensuring your privacy is important to us. We do not share your personal information with third parties except as described in this privacy policy. We may share your personal information with third-party service providers who we employ to process specific functions; examples include providing email marketing activity, analyzing data and other marketing support. Third-party service providers have access to personal information only as needed to perform their functions and they must process the personal information in accordance with this Privacy Policy.

We may also disclose your personal information to any third party with your prior consent. We will never sell your information to third-parties for their own marketing purposes.

Use of Truly O2 and Secomapp app by Children

This program is not intended for children. If you are under 13, you may use the affiliate marketing system only with the supervision of your parent or guardian.

Your Rights

We understands that you have rights over your personal information, and we take reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are using the system and wish to exercise these right, please contact us by email at hi@trulyo2.com. We may require that you provide us with acceptable verification of your identity before providing access to such information.

If you are an affiliate and wish to exercise these rights, please contact Truly O2 directly — Uppromote acts as a processor on our behalf, and can only forward your request to us to allow them to respond.

Contact information

If you have any questions about your personal data or this Privacy Policy, or if you would like to file a complaint about how we process your personal data, please contact us by email at hi@trulyo2.com