Welcome to the Wondrwood Partners Community! Thank you for your interest in our Affiliate Partners Program.
The following terms and conditions apply both to individuals who are accessing or using this Program both as a merchant [ie: Wondrwood] (“we” or “merchant”) and as a partner/affiliate (“you” or “affiliate”). For the purposes of this document, the terms ''reward'' and ''commission'' are used interchangeably. Both terms refer to money paid out to the Affiliate as a result of a referred sale. The terms ''sale,'' ''transaction'' and ''order'' in this document all refer to an order placed on the Merchant's website (Wondrwood) by a customer.
By participating in this Program, the Affiliate agrees to use the Program in the manner specified in, and are bound by, these Terms and Conditions. If you do not wish to agree to these Terms and Conditions in their entirety, unfortunately, you are not authorized to register as a participating affiliate in our Program.
1. Approve or Reject Registration
We reserve the right to approve or reject any Affiliate Program Applicant at our sole and absolute discretion. If you apply and are rejected from taking part, you will have no legal recourse against us for the rejection of your affiliate program application.
2. Affiliate Links and Coupons
Affiliate links are automatically generated, but you can also generate additional affiliate links for a specific product or collection. If a potential customer clicks on someone else's referral link; and then later they click on yours and make a purchase; your link is the one that counts, thus you will receive the agreed-upon reward.
The Affiliate may or may not be assigned one or more particular coupon or discount code(s). The usage count and other details for assigned discounts will be displayed inside the Affiliate's personal Dashboard.
If a customer both clicks on your affiliate link and uses a coupon/discount code, you will not receive a double reward. Ie: The Affiliate will not be rewarded twice for the same order. If you’re not assigned a branded coupon/discount, then you are not permitted to promote said coupon/discount.
The Affiliate can and may share, promote, advertise, their Wondrwood affiliate link, and/or assigned coupons via any form of media (ie: digital; print; and word of mouth).
3. Commissions and payment
Refer any customer to make a purchase on our website and you will get a commission on that sale. The amount is calculated based on the particular program's reward structure. The reward/commission is dependent on order value and does not include any extra fees that may apply (sales tax or shipping fees).
To receive their reward/commission, the Affiliate needs to specify their payment details in the Settings menu. The payment schedule can be found on the Affiliate Guide page.
Affiliate rewards/commissions will only be issued for transactions that have been successfully completed. This affiliate program is subject to a fair use policy which gives the merchant the right to review each and every referral order. The status of your rewards/commission will be displayed in the Commission tab, any paid commissions can be found in the Payment tab.
Transactions that result in chargebacks or refunds will not be rewarded. In cases where a chargeback or refund is issued or requested by the customer after the relevant commission has already been rewarded to the Affiliate, the Merchant may withhold subsequent reward payouts from the Affiliate until the value of the original reward (pertaining to the refunded transaction) is recouped. Please note, this does not apply to refunds or chargebacks that are covered by Wondrwood's replacement/refund policy. (Ie, if a refund or chargeback is issued due to the customer receiving an incorrect, defective, damaged, or broken item, the Affiliate is still entitled to the reward and will be paid for that order. However, if the refund or chargeback is not covered by Wondrwood's replacement/refund policy, the Affiliate will not be entitled to the referral reward for that).
In cases where a particular affiliate's rewarded transaction has been refunded to the customer, is not covered by Wondrwood's Policy, and 30 or more days have passed since the last referred sale from that Affiliate, we may request that the rewarded amount is returned to Wondrwood via Paypal; this is only insofar as to recoup the reward/commission for the refunded order.
4. Marketing tools
We may share promotional media with you, these would include files such as banners, our logo & other brand graphics, or specific landing pages. You will be able to access all of the available tools and media in the Marketing Tools tab. These will be available to download both directly as image files, or as HTML embed code that you can copy and embed on your own website and channels.
5. Network
If the Network tab is activated, the Affiliate can invite others to become their downline affiliate. When a downline affiliate directs an order to the merchant's shop, the upline affiliate will receive a network commission, which depends on the merchant's settings.
To invite other affiliates into the system, share your network link and any other affiliate who clicks on that link and signs up will become your downline affiliate.
6. Cookies
We use cookies to be able to attribute referrals and determine which affiliate links are being clicked on. Referrals that come via a browser that does not have cookies enabled will therefore not be tracked.
If a customer doesn't allow cookies on their browser, we cannot attribute their order to any particular affiliate link, thus the Affiliate will not be able to receive the reward for that order.
The cookie attribution window is set to 30 days. When a person visits our website via your link, any purchases they make on our website within the next 30 days will be assigned to your affiliate link, regardless of whether or not they use your link for the time that they placed their order.
7. Removal from Referral Program
If an affiliate wishes to be removed from the affiliate program, they can do so by contacting: wondrwoodhome@gmail.com.
Go forward and share the love!
We're very glad you've made it to the end of this important (albeit, very wordy) document.
We wish you all the very best going forward and we are excited to have you on board! You can always re-visit these terms and conditions in the future. If you have any questions you can send us an email at wondrwoodhome@gmail.com for support.
